Field Service Technician - YOW

The Level One Field Service Technician position demands a highly collaborative and adaptable professional who actively contributes to information sharing and peer support. This role requires exceptional oral and written communication skills coupled with advanced electronic repair troubleshooting methodologies and a comprehensive technical understanding of our product range.

Key responsibilities include:

• Demonstrate proficiency in interpreting electrical and mechanical schematics to identify root causes of component or assembly failures.
• Develop and maintain expertise across multiple product lines including Trace XRay CT XRay and Cargo Inspection Systems.
• Undertake highpriority projects as assigned maintaining a commitment to excellence and attention to detail.
• Identify and address recurring issues through independent analysis and collaborative problemsolving.
• Utilize business software applications (MS Word Excel & PowerPoint) to generate precise and informative reports as required.
• Execute onsite troubleshooting servicing installation and repair of Trace XRay CT XRay and Cargo Inspection equipment with utmost precision and care.
• Maintain meticulous field service logs and filing systems to ensure proper documentation of all service activities from initiation to completion.
• Demonstrate unwavering dedication through productive use of downtime and consistent delivery of service that exceeds both customer and company expectations.
• Conduct thorough followup communications with customers to ensure complete satisfaction with completed work.

Additional critical duties include:

• Fulfill daily service repair requirements with a focus on maximizing customer satisfaction.
• Perform equipment installations repairs and maintenance in the field providing comprehensive customer training as necessary.
• Meticulously document all inspections maintenance and repair work submitting required paperwork within specified timeframes.
• Manage the entire repair parts cycle including ordering installation and return processes with a focus on minimizing cycle times.
• Conduct thorough reviews of all logs for outstanding issues and prepare formal detailed reports for customers as required.
• Actively engage in Service Sales opportunities and contribute to the promotion and implementation of revenuegenerating programs.
• Ensure proper maintenance and calibration of all tools and test equipment to guarantee optimal performance.
• Conduct rigorous assessments of product and equipment performance based on field support data providing wellresearched recommendations for modifications or improvements.
• Deliver expert technical support to customers and fellow service professionals as needed.
• Participate in site surveys pilot program service activities and attend meetings as required by management.
• Maintain and continuously expand technical knowledge of the companys Trace and XRay technologies.
• Cultivate and maintain professional relationships with seniorlevel Field Service Engineers and Product Managers to effectively support customer needs and stay informed of current technical trends.
• Implement stringent cost control measures in all aspects of the role.
• Demonstrate flexibility regarding travel requirements overtime and nonstandard work hours as dictated by business needs.
• Strictly adhere to and enforce departmental compliance with Company health safety and environmental policies.
• Ensure full compliance with all applicable CA export control and security regulations.
• Undertake additional duties as assigned by management.

Qualifications :

POSITION REQUIREMENTS:

Education and Training:

• Associates Degree relevant Trade Certification (electrical electronic mechanical) or equivalent Military Training.
• Equivalent work experience of 13 years in a related electrical or mechanical field service role may be considered.
• Demonstrated proficiency in MS Office Suite and aptitude for specialized software programs.

Experience:

• Minimum of 13 years of direct involvement in troubleshooting and field repair of electrical and electronic systems and equipment.

Knowledge and Skills:

• Superior communication skills are imperative.
• Strong customer focus and teamwork orientation are essential.
• Consistent responsiveness to all customer issues is mandatory.
• Willingness and ability to travel on short notice is a critical requirement.

Supervision:

• While not a primary responsibility occasional supervision of others on project basis may be required.

Security Clearance:

• Must successfully pass a comprehensive background check (vetting).

PHYSICAL AND MENTAL REQUIREMENTS:

• Exceptional organizational communication and interpersonal skills with the ability to manage multiple projects simultaneously.
• Exemplary customer service skills and the capacity to handle highpressure situations effectively.
• Selfmotivation reliability and accountability are nonnegotiable attributes.
• Proficient telephone communication skills are required.
• Physical capability to lift and carry 50 lbs.
• Ability to push or pull objects weighing up to 200 lbs.
• Competence to move and manipulate equipment weighing up to 1000 lbs. using appropriate assistive devices as specified in manuals and Technical Advisory documentation.
• Position demands frequent bending stooping twisting turning and working in unconventional positions requiring full body mobility.
• Must demonstrate the ability to work safely and adhere to stringent safety protocols in extreme environments (temperature humidity noise confined spaces etc.) around hazardous industrial equipment.

WORK ENVIRONMENT:

The work environment is primarily determined by the customers location. Service provision typically occurs at airports correctional facilities courthouses cruise ships or other locations as necessitated by business requirements.

Remote Work :

No

Employment Type :

Fulltime