Customer Service Representative - DiabloFreud Tools On-site Only
Customer Service Representative - DiabloFreud Tools On-site Only
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Salary Not Disclosed
1 Vacancy
Job Description
Maintain and develop a multistate territory for growth and service activities in a fastpace multitask solutionfocus inside environment. Review of daytoday orders for efficient & accurate processing. Provide highlevel customer service for existing customers new prospects outsides sales endusers and sales managers to achieve greater customer satisfaction and solutions. Continued development of skills to support sales & service initiatives company growth objectives compliance and cultural values.
- Review responsible orders for efficient and accurate processing working directly with customers reps operations and accounting to correct errors or issues ensuring same day order processing and 100% followthrough support to satisfy our customers.
- Provide high level customer service via phone email and portal to cover inbound and outbound calls assisting customers prospects reps endusers and all incoming inquiries with highlevel service using all available resources to provide information or solutions that satisfy.
- Focus on all Inside Sales department initiatives such as upselling orders preselling new programs new product placements aligning dealers with the Freud portal.
- Process and/or assist with all customer claim requests for efficient processing (shortages overages RGAs buybacks program credits advertising Coop etc.).
- Support all departmental mitigating control tracking and reviews by providing supporting documents or approvals for processing to assure Inside Sales Department is in full compliance.
- Assist with resolving order and shipping issues to satisfy customers quickly while identifying corrective actions to avoid moving forward.
- Manage customer accounts for accurate channel setup and maintenance to ensure updated with latest customer contacts group associations and business communication accuracy.
Qualifications :
- High School Diploma or GED Required. Certification/Associates Degree in Business Admin/Marketing/Sales preferred.
- Minimum 3 years Inside Sales/Customer Service experience with proven ability to listen learn and provide product knowledge & processing direction that support customers with solutions.
- Successful experience working in a fast passed dynamic environment under pressure while maintaining a positive calm cool & connected attitude.
- Basic Product Knowledge power tools and accessories.
- Excellent organizational and timemanagement skills to maintain initiatives with ability to multitask to complete daily tasks and make deadlines.
- History of successful problem solving with the ability to manage train coach and resolve issues to support customers endusers and associates.
- Basic knowledge of Microsoft Office Suite (Word Excel PowerPoint Teams)
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
