Senior Executive Customer Success Analytics Insights
Senior Executive Customer Success Analytics Insights
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Job Description
NielsenIQ/GfK Customer Success places our customers at the heart of everything that we do. We strive to offer a consistent customer experience across all our markets by harmonizing our ways of working focusing on engagement and driving analytics excellence. We give our customers an enjoyable easy effective service featuring a modernized customer experience. Customer Success is instrumental to realize the NielsenIQ/GfK vision to be a leading global information services company with strong market leading growth enabled by new innovative product offerings and modern technology that creates substantial value for our customers retailers and employees.
This position will be within the Customer Success team responsible for delighting clients through delivering Market Intelligence (Point of sale data) insights and analysis.
- Providing performance overview analysis and business issue analysis to Automotive and other Tech and Durable clients
- Providing indepth consulting services and delivering insights and analytics as well as thought leadership
- Developing deep knowledge of NielsenIQ M.I Service (Tech & Durable Vertical) and Panel solutions and delivering value for clients
- Working closely with the Consulting Lead and Customer Service to transform customer experience
- Consulting clients to optimize the use of NielsenIQ Essentials
- Developing and delivering business solutions for client performance tracking
Qualifications :
- At least a Bachelors Degree preferably in business
- Around 3 to 5years of work experience preferably within consumer or trade marketing analytics and insights or market research.
- Knowledge of the Automotive industry but not mandatory Tech and Durable Industries is also prefered
- Knowledge of research techniques and methodologies would be an advantage
- Excellent analytical skills
- Excellent communication skills and presentation skills
- An ability to work independently and in a team
- Good interpersonal skills are a must
- Fluent in spoken and written English
- Competent in Microsoft Office (ExcelPowerpoint Wordetc)
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
