Reservations Manager
Reservations Manager
Posted on :
20-12-2024
Employer Active
1 Vacancy
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Job Description
What youll be doing:
As Reservations Manager you will lead the Reservations team and play a critical role in creating the perfect stay for each and every one of our guests. You are a natural leader who thrives in a team environment and possess strong organisational and time management skills with an impeccable eye for detail.
Your responsibilities will include:
- Building effective business relationships with key clients and travel agents through the delivery of outstanding customer service whether over the phone email or facetoface
- Ensuring the Reservations team use the hotel systems to process and input reservations in an accurate and efficient manner
- Maintaining a positive selling approach to maximise yield in both occupancy and rates reporting directly to the Revenue Manager
- Possess strong organisational skills and ability to prioritise workflow and workload individually and across the team
- Producing and distributing rooming lists and confirmations as required and maintain regular communication with clients
- Undertake group reservation tasks such as actioning releases and loading rooming lists for multiple properties
- Nurture business relationships with key clients and travel agents to encourage loyalty
- Promote all hotel facilities cross sell and upsell where appropriate
- Actively work with the front office team on how to sell the hotel convert enquiries to reservations and be aware of all promotions
- Work with Sales & Marketing to promote packages and special offers
Qualifications :
What were looking for:
- Previous Reservations experience in the hotel industry is essential with knowledge of the luxury market preferred.
- An uncompromising commitment to providing an exceptional experience for our guests
- Proficiency in the hotels PMS OPERA will be highly regarded
- A strong outcome driven approach in regards to performance
- Exceptional written and verbal communication skills
- Be a calming influence in the midst of a high pressured fast paced environment with the ability to sustain and drive positive team morale creating a culture that people want to be part of.
- Natural leadership skills with demonstrated results in developing and motivating teams your lead by example approach will be infectious
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
Key Skills
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