Azerbaijani Customer Support in Sofia
Azerbaijani Customer Support in Sofia
Posted on :
20-12-2024
Employer Active
1 Vacancy
Job Alert
You will be updated with latest job alerts via emailValid email field required
Send jobs
Share
Send me jobs like this
Job Alert
You will be updated with latest job alerts via emailValid email field required
Send jobs
Job Description
Location: OnSite
Languages Required: Azerbaijani and English (B2 or higher)
Work Hours: Monday to Sunday 8 hours per day 40 hours per week
Shift Coverage: Extended hours up to midnight (00:00 am) due to time
Key Responsibilities:
- Provide outstanding customer support to Azerbaijanispeaking clients via phone email and chat.
- Troubleshoot customer issues and provide solutions in a timely and efficient manner.
- Escalate complex issues to senior support when necessary.
- Maintain accurate records of customer interactions in the companys CRM system.
- Ensure customer satisfaction through professional and empathetic communication.
Requirements:
- Language Skills: Fluent in Azerbaijani and proficient in English (B2 level or higher).
- Availability: Willing to work extended hours up to midnight.
- Experience: Prior customer service experience preferred.
- Skills: Strong communication skills problemsolving abilities and a customerfocused attitude.
Compensation and Benefits:
- Base Salary: Competitive monthly salary (details discussed during the hiring process).
- Transportation and Internet Allowance: 50 BGN net per month.
- Bonus for Life Events: 500 BGN bonus for important events like marriage birth or adoption of a child or university graduation.
- Medical Plan: Health and dental coverage.
- Life Insurance: Provided for added peace of mind.
- Multisport Card: Partially funded by the employer for access to fitness and recreational facilities.
- Discounts: Access to exclusive discounts on various goods and services.
Relocation Support:
- Relocation Brochure: Provided to help with the move and settlein process.
- Travel Expense Reimbursement: Up to 490 BGN after 6 months upon providing travel documents.
- Advance Salary Option: 1056 BGN net advance upon request transferred within 5 business days.
Note: Should the contract end within the first 6 months any remaining advance payment will be deducted from the final salary and travel expense reimbursement will not be processed.
Hotel Accommodation (Relocation):
- The company will arrange hotel accommodation for the employees confirmed arrival date.
- If the employee does not stay as planned and does not notify the hotel by noon on the day of booking they will be responsible for that nights cost.
Employment Type
Full Time
Report This Job
Disclaimer: Drjobpro.com is only a platform that connects job seekers and employers. Applicants are advised to conduct their own independent research into the credentials of the prospective employer.We always make certain that our clients do not endorse any request for money payments, thus we advise against sharing any personal or bank-related information with any third party. If you suspect fraud or malpractice, please contact us via contact us page.
