Commercial Operations Manager
Commercial Operations Manager
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Job Description
About us
In 2022 Instabee was founded after combining Budbee and Instabox two leading lastmile delivery companies with three consumerfacing brands: Budbee Instabox and Porterbuddy. Instabee serves millions of consumers across Europe with convenient deliveries and is on track to become the leading European ecommerce enabler. Always with the consumer at heart.
Were fast both in terms of parcel delivery and when it comes to growing our business. So far our journey has taken us from Sweden to the rest of Scandinavia and parts of continental Europe but we have no plans on stopping anytime soon. As we continue to expand the complexity of Instabee grows in parallel. With that in mind were now looking for you to help us on the journey ahead.
Elevate Ecommerce Delivery with Instabee!
Instabee is seeking a commerciallyminded handson and datadriven Commercial Operations Manager to join our Stockholm team! This role focuses on identifying and enabling operational enhancements that directly impact our commercial offering and strengthen our relationships with merchants. You will play a crucial role in maintaining and continuously improving our merchant offerings ensuring an optimized experience for end users through seamless collaboration with our merchant partners. This position sits in Stockholm the HQ and will report to the Commercial Director Sweden.
Why Instabee & This Role
In a competitive lastmile delivery market Instabee stands out with our customercentric approach agile operations and focus on enabling merchants to provide the best possible delivery experiences. Unlike traditional carriers we prioritize speed flexibility and innovationqualities that set us apart from our competitors and make us the preferred partner for forwardthinking ecommerce merchants. As the Commercial Operations Manager you will leverage these competitive strengths to reinforce our position in the market and deliver unparalleled value to our merchants and end users.
What Youll Do
You will be at the forefront of driving commercial and operational excellence across our key accounts working crossfunctionally to streamline processes and enhance our service offering. By combining strong collaboration with commercial product tech and operations teams you will lead efforts to simplify complex challenges creating a superior experience for both our merchants and their customers.
Your responsibilities will include:
Leading the Merchant Success Team in Sweden to drive operational excellence and an unmatched merchant experience.
Analyzing data to monitor commercial and operational performance proactively identifying areas for improvement and leveraging Instabees strengths against competitors.
Enhancing communication flows between Instabee and merchants to reduce lead times and elevate our offering.
Building partnerships with merchants by joining key meetings to validate improvement hypotheses and drive tailored impactful solutions.
Supporting new sales and implementations by coordinating operational and integration setups that ensure successful launches and by contributing to negotiations with strategic insights.
Assisting Key Account Managers (KAMs) with datadriven analytics to enhance their support of established accounts.
About You
Were looking for a proactive goaloriented professional who thrives in dynamic environments and isnt afraid to challenge the status quo. Youre structured curious and selfsufficient with a knack for turning complex data into clear actionable insights. If you are excited about making a tangible impact in a highgrowth competitive sector this is the role for you.
Were seeking a talented and motivated individual who thrives in fastpaced environments. Youre a natural problemsolver with a keen eye for detail and a passion for innovation. Youre comfortable working independently but also enjoy collaborating with a diverse team to achieve shared goals. If youre eager to make a meaningful contribution to a highgrowth industry we invite you to apply.
More About You
A university degree in business finance engineering or a related field.
25 years of experience in management consulting growth management or commercial/operational excellence.
Experience from leading teams with documented success
Strong problemsolving skills with a focus on continuous improvement and impactful solutions.
Excellent presentation and communication abilities to inspire and influence.
Proven experience in managing crossfunctional projects independently with measurable success.
Commercial mindset and a passion for enhancing the customer and merchant journey.
A strong interest in logistics and operations ideally with previous experience in optimizing logistics flows.
What we offer
We can promise you that you will be challenged develop your skills and have the opportunity to work with truly amazing and competent colleagues. If you like changes and want to set new processes and ways of working this is the place for you!
Of course we have all the necessary and standard benefits in place but in addition to this we can also offer:
SkyHigh Office: Modern and newly renovated with a 360degree view around Stockholm.
Puppy Friendly: Bring your dog to work weve got a whole floor for our furry friends!
Rooftop Fridays: Chill out at our Friday rooftop bar with the best views in town.
Fun & Games: Ping pong Shuffleboard Foosball and even a Karaoke Room for your leisure time.
Flexible Hours: Hybrid setup with working hours that adapt to your lifestyle.
Parental Pay for Six Months: Step away from work and provide the best care
and love to your little one.
A Day Off on Your Birthday: We love to celebrate so enjoy your birthday to the fullest with a day off each year!
This recruitment process consists of personality tests via Alva Labs and background checks as a review of previous public criminal records. The result is public information that is handled confidentially. This is mandatory for all recruitment processes in Sweden.
Due to the holidays coming up we will start reviewing applications mid January.
Wish you all Happy Holidays!
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Employment Type
Full Time
