Senior Support Lead Jobs in Noblesoft Technologies in Hudson County - USA

Senior Support Lead

Noblesoft Technologies

Posted on : 19-12-2024

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1 Vacancy

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Job Location

Hudson County - USA

Monthly Salary

Not Disclosed

Salary Not Disclosed

Vacancy

1 Vacancy

Posted on : 19-12-2024

Job Description

To execute continuous improvement activities work on root cause analysis and provide technical assistance to resolve customer issues.

(1.) To act as a point of escalation for complex and highpriority customer issues ensuring timely resolution.

(2.) To create the root cause analysis for critical issues and put in place necessary preventive measures to reduce future defects.

(3.) To collaborate closely with product management development and QA teams to provide feedback on product improvements influence product design and ensure alignment with customer needs.

(4.) To provide technical assistance to the team members in resolving customer issues.

(5.) To drive continuous improvement initiatives for support processes workflows and Identify opportunities for innovation automation and efficiency enhancements.

Location Alpharreta GA is Primary location and Berkely Heights as secondary location (either of these locations will work). 5 days in office mandatory. In person interview required. No option of hybrid or remote.

Employment Type

Full Time

Company Industry

Key Skills

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About Company

Noblesoft Technologies

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Senior Support Lead

Noblesoft Technologies

Job Description

Employment Type

Company Industry

Key Skills

About Company

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