Assistance Manager

Responsibilities

• Monitor Operations job board to ensure work request timelines are being met and priority jobs are assigned to staff
• Ensure team is performing superior quality results and following standard operation procedures
• Escalation and resolution of operational issues including history and analysis where necessary
• Development of staff through continued evaluation mentoring and training alongside Operation Department Managers
• Address cross departmental escalations and requests for support
• Hold regular 1:1 meetings with direct reports
• Perform staff performance evaluations as directed
• Timecard review and approval for direct reports
• Timeoff review and approval for direct reports
• Work with Operation Department Managers on staffing needs and perform job interviews to fulfil them
• Maintain strong working knowledge of department processes and standards; ability to perform active work requests
• Foster KLD cultural values across team
• Maintain strong cross global departmental relationships to facilitate efficient teamwork

Qualifications

• Bachelors degree in technologyrelated field preferred experience in eDiscovery technical work may be substituted
• 2 years experience managing a technical team of 4 or more employees eDiscovery experience a plus
• Demonstrated ability to lead manage and develop a team
• Excellent communication skills both written and oral
• Experience in a fastpaced queue driven operations environment
• Good problem solving and problem management skills
• Ability to listen grasp technical concepts and engage during interactive discussions
• Strong computer skills and technical aptitude with the ability to troubleshoot computer issues and the ability to adapt well in a changing environment
• Good organizational and delegation skills

Our Cultural Values

Entrepreneurs at heart we are a customer first team sharing one goal and one vision. We seek team members who are:

• Humble No one is above another; we all work together to meet our clients needs and we acknowledge our own weaknesses
• Hungry We all are driven internally to be successful and to continually expand our contribution and impact
• Smart We use emotional intelligence when working with one another and with clients

Our culture shapes our actions our products and the relationships we forge with our customers.

Responsibilities

• Monitor Operations job board to ensure work request timelines are being met and priority jobs are assigned to staff
• Ensure team is performing superior quality results and following standard operation procedures
• Escalation and resolution of operational issues including history and analysis where necessary
• Development of staff through continued evaluation mentoring and training alongside Operation Department Managers
• Address cross departmental escalations and requests for support
• Hold regular 1:1 meetings with direct reports
• Perform staff performance evaluations as directed
• Timecard review and approval for direct reports
• Timeoff review and approval for direct reports
• Work with Operation Department Managers on staffing needs and perform job interviews to fulfil them
• Maintain strong working knowledge of department processes and standards; ability to perform active work requests
• Foster KLD cultural values across team
• Maintain strong cross global departmental relationships to facilitate efficient teamwork

Qualifications

• Bachelors degree in technologyrelated field preferred experience in eDiscovery technical work may be substituted
• 2 years experience managing a technical team of 4 or more employees eDiscovery experience a plus
• Demonstrated ability to lead manage and develop a team
• Excellent communication skills both written and oral
• Experience in a fastpaced queue driven operations environment
• Good problem solving and problem management skills
• Ability to listen grasp technical concepts and engage during interactive discussions
• Strong computer skills and technical aptitude with the ability to troubleshoot computer issues and the ability to adapt well in a changing environment
• Good organizational and delegation skills