Customer Support Engineer DACH
Customer Support Engineer DACH
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1-3years
Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
Are you a dynamic and ambitious Customer Support professional looking to kickstart your career in the technology industry Zoho is seeking a highly motivated Customer Support Specialist to join our talented team and be part of our exciting growth journey.
This is an excellent opportunity for a selfstarter with a passion for Customer Support to gain valuable experience and grow within the organization.
Welcome to the fascinating world of Zoho where innovation efficiency and customercentric solutions converge to transform businesses across the continent. As one of the leading providers of cloudbased software and services Zoho has been at the forefront of empowering organizations of all sizes to thrive in the digital age.
Privately held and deeply committed to solving problems through global collaboration our organisation believes in experimentation iteration and following your instincts.
- Learn and master Zohos suite of SaaS products to become a product expert.
- Assist European customers via phone chat and email addressing inquiries troubleshooting issues and providing product guidance.
- Collaborate with crossfunctional teams to ensure prompt resolution of customer concerns.
- Maintain accurate and detailed records of customer interactions and resolutions.
- Contribute to the creation and improvement of support documentation.
Requirements
- Communication level English and fluency in German language (both written and verbal) are mandatory for this role
- Basic understanding of software programs; prior experience with SaaS products is an advantage.
- Ability to learn quickly and adapt to evolving product features.
- Excellent problemsolving and analytical skills.
- Comfortable working in an office environment.
- Previous customer support experience.
- Basic programming knowledge.
Benefits
Supportive and inclusive team and colleagues
MacBook mobile and paid SIM
Join Zoho Corporation Europe today and be part of a company that is revolutionising the way businesses operate. Together lets shape the future of business software!
Communication level English and fluency in German language (both written and verbal) are mandatory for this role Basic understanding of software programs; prior experience with SaaS products is an advantage. Ability to learn quickly and adapt to evolving product features. Excellent problem-solving and analytical skills. Comfortable working in an office environment. Bonus Skills: Previous customer support experience. Basic programming knowledge.
Employment Type
Full Time
Company Industry
Key Skills
- Abinitio
- Google Analytics
- Corporate Communications
- Infection Control
- Lab Technology
- Condition Monitoring
