Front Desk Manager
Front Desk Manager
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Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
As the Front Office Manager you are responsible for ensuring the daily operations of the Front Office including but not limited to reception reservations and night audit while ensuring room standards are implemented and met. The Front Office Manager reports directly to the Rooms Division Manager. The Front Office Manager must demonstrate impeccable leadership motivates and trains the team and always embodies the MAMA Spirit.
Job Overview:
- Create an environment of learning ensuring that all members of the team are trained to understand and follow all standards of operation.
- Assists in the hotel operational activities as delegated by the Rooms Division Manager.
- You have an eye for talent and work closely with the Rooms Division Manager to staff the department.
- You are hands on actively leading coaching mentoring developing and encouraging excellence from staff team members during daily operations.
- Monitors all front office financial operations including group billing verifying rates/discount daily sales reconciliation petty cash and room inventory controls.
- Ensures the efficient and effective operation of the Front Office and assist at times with Housekeeping.
- Conducts disciplinary measures when necessary.
- Maintain a positive and friendly attitude at all times impacting guest experience in a positive manner.
- Knowledgeable of the city of Los Angeles.
- Maintains reservation systems and coordinates all arrivals effectively communicating to team members.
- Assists with payroll daily operations cost control and schedules.
- Assists the Rooms Division Manager with monitoring of the performance of the hotel through analysis of guest satisfaction systems and financial reports.
- Maintain product and service quality standards by conducting ongoing evaluations and investigating complaints.
- Suggests and implements corrective actions.
- You are guest experience focused. You are driven by 100% guest satisfaction and uphold high standards.
- Ensures proper safety practices of employees and guests assisting in the maintenance of proper emergency and security.
- Performs daily room and property inspections.
- Perform accurate monthly inventory.
- Other duties as assigned.
Qualifications :
Qualifications:
- Previous experience in a highvolume hotel.
- Prior/Proven experience managing a team of 8 members.
- 3 Years of experience in hospitality or service industry.
- Attention to detail
- Ability to manage different budgets
- Excellent problem solving skills
- Ability to handle stressful situations
- Must have the ability to work flexible work hours including evenings and weekends and holidays.
- Must possess excellent oral and written communication skills.
- Excellent computer skills
- Ability to anticipate needs and wants of guests while balancing business needs
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
