Onsite Dutch-Speaking Customer Service Representative
Onsite Dutch-Speaking Customer Service Representative
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Job Description
Job Title: Onsite DutchSpeaking Customer Service Representative
Location: Lisbon Portugal (Onsite Only)
Industry: Website Technical Solutions
Job Type: FullTime (Rotative Shifts)
Salary & Benefits:
- Competitive Salary
- Health and Life Insurance (Comprehensive coverage)
- Career Growth and Development Opportunities
- Meal Allowance
- Transport Allowance
- CompanyProvided Equipment (Laptop tools and software)
- Onsite Work: Work within a dynamic collaborative and supportive environment
Shift Details:
- Working Hours: Monday to Sunday 24/7 Rotative Shifts (Including night shifts)
- Days Off: 2 Rotative Days per week
- Shift Pattern: Rotating shifts covering mornings afternoons and nights
Language Requirements:
- Dutch (Minimum C2 level required)
- English (Intermediate level preferred)
Job Description:
We are looking for a highly motivated DutchSpeaking Customer Service Representative to join our growing team in Lisbon. This is an onsiteonly position for individuals passionate about providing exceptional customer service in the website technical solutions industry. In this role you will be the first point of contact for Dutchspeaking customers seeking support for technical issues related to our advanced website solutions.
While prior experience in customer service or technical support is a plus it is not a requirement. We value candidates who are eager to learn have strong problemsolving skills and are committed to delivering highquality service. You will receive extensive training to help you succeed in your role and become a key part of a growing team.
In this position you will be working onsite in Lisbon where you will have the opportunity to collaborate with an international team. We offer competitive salary packages career growth opportunities and the chance to be a part of an evolving and innovative company that is focused on technical solutions for websites.
If you are passionate about technology customer service and thrive in a fastpaced dynamic work environment this is the perfect opportunity for you!
Key Responsibilities:
- Provide topquality customer service to Dutchspeaking clients assisting them with technical issues related to website solutions via phone email or chat
- Resolve technical issues and provide stepbystep troubleshooting assistance to clients for websiterelated queries such as setup configuration or functionality issues
- Help customers navigate website tools understand features and offer advice on how to make the most of our solutions
- Maintain clear and accurate records of all customer interactions and actions taken within the companys CRM system
- Ensure customer satisfaction through prompt and efficient issue resolution
- Follow company guidelines and processes to troubleshoot escalate or resolve issues efficiently
- Provide feedback and insights to management on customer concerns product performance and potential improvements
- Work closely with internal teams such as technical support and development to ensure accurate solutions for customers
- Maintain confidentiality and adhere to company policies regarding data protection and customer privacy
- Collaborate with the team to improve internal processes and enhance the overall customer experience
- Take ownership of customer issues ensuring they are resolved in a timely manner and provide followup as needed
- Demonstrate a strong understanding of website technologies tools and common issues related to online platforms
Skills and Qualifications:
- Fluency in Dutch (C2 level required)
- Intermediate English proficiency (B2 level preferred)
- Previous experience in customer service or technical support is a plus but not mandatory
- Technical aptitude or willingness to learn about website technical solutions
- Excellent communication skills (written and verbal) with a customercentric approach
- Strong problemsolving abilities with a methodical approach to troubleshooting and issue resolution
- Ability to work under pressure in a fastpaced environment and manage multiple tasks simultaneously
- Attention to detail and ability to work through repetitive tasks with accuracy
- Ability to manage stress and maintain composure while addressing customer concerns
- Demonstrates professionalism empathy and patience in every customer interaction
- EU ID required to work legally in Portugal
- Residence Card required for nonEU nationals
Additional Benefits:
- Health and Life Insurance: Comprehensive coverage for you and your family from day one of employment
- Career Growth Opportunities: We believe in nurturing our employees potential. This position offers clear pathways for advancement within the company
- Meal Allowance: Provided daily to cover meal expenses while working onsite
- Transport Allowance: Assistance for commuting costs to ensure you can focus on your role without financial worries
- CompanyProvided Equipment: All necessary tools (laptop software etc.) will be supplied to ensure a seamless work experience
- Onsite Work Environment: Work within an engaging and supportive team where collaboration is valued and personal growth is encouraged
Employment Type
Full Time
