Community manager 2 Q424
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Job Description
NOKHC is hiring Community Manager (for Weekends & Holidays only) for one of the biggest media & advertising agencies originally located in France.
Job Description:
Monitor multiple clients accounts across Facebook Instagram Twitter TikTok LinkedIn and YouTube public and direct messages for customer comments feedback queries and complaints.
Engage with and respond to users within agreed client SLA via Arabic and English responses.
Manage FAQ sheet by updating preapproved responses regularly and recommend responses in Arabic and English where required.
Perform daily quality assurance to ensure all customers inquiries and complaints are handled accurately and in a timely manner.
Publish & schedule content on multiple clients accounts across the different social media channels (organic and dark posts).
Translate content in both Arabic and English.
Stay up to date on current platform updates and publishing features.
Requirements:
Bachelors degree in communication journalism business or any related field.
Flexibility with working during weekends & Islamic Holidays.
12 years of experience in KSA agencies.
ExcellentFluent written and verbal communication skills in Arabic and English.
Moderate knowledge of the different social media post formats.
Experience using community management tools (Hootsuite Sprinklr etc.) is ideal.
Kindly send your updated resume at mentioning Community Manager in the subject line.
Employment Type
Full Time
