RevOps Business Application Manager
RevOps Business Application Manager
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Job Description
SysAid a pioneering SaaS company in Enterprise Service Management is celebrated for innovation and industry leadership. Featured in Gartners ITSM Magic Quadrant and honored with AWSs Rising ISV Star Award we serve 4000 clients spanning 140 countries impacting over 9 million daily users. Our commitment Revolutionizing Enterprise Service Management with Generative AI.
We re looking for a DevOps Business Application Manager to join our team and support our growth by optimizing and managing our business applications across the revenue operations lifecycle.
Job Description: The RevOps Business Application Manager will be responsible for aligning our Marketing Sales and Customer Success functions through effective management of business applications. This role will oversee the operational processes tools and analytics that support our gotomarket teams optimize revenue funnels and ensure seamless handoffs across departments. The ideal candidate is a datadriven strategist who enjoys diving into analytics refining processes and implementing technology solutions to accelerate our revenue performance.
Responsibilities:
- CrossFunctional Alignment: Work with Marketing Sales and Customer Success teams to ensure all revenuegenerating activities are aligned and contributing to our business goals. Build a cohesive revenue framework that enhances collaboration.
- Process Optimization: Understand endtoend revenue processes for lead generation pipeline management sales forecasting and customer retention. Identify bottlenecks and implement solutions to improve efficiency.
- Technology and Tools Management: Oversee the selection implementation and optimization of RevOps tools (e.g. CRM Marketing Automation Customer Success platforms). Ensure the tech stack aligns with strategic objectives and enhances data flow across systems.
- Administration and Customization: Manage the administration and customization of business applications to meet the evolving needs of the revenue teams. Ensure systems are configured to support business processes and user requirements.
- Integrations: Lead the integration efforts between various tools and platforms to ensure seamless data flow and process automation. Work with IT and external vendors to implement and maintain integrations.
- Data Management and Quality: Ensure data accuracy and completeness across our CRM and other platforms. Drive data governance practices and lead initiatives to maintain clean and actionable data.
- Analytics and Reporting: Build and maintain dashboards and reports to track KPIs across the entire revenue lifecycle. Analyze data to uncover insights predict trends and make datadriven recommendations to leadership.
- Enablement and Training: Support teams by developing and delivering training on tools processes and best practices. Ensure team members have access to the insights and resources they need to be successful.
- Project Management: Manage crossfunctional projects from new tool implementations to process rollouts ensuring timely and effective execution.
Requirements :
- 35 years of experience in managing and customizing Salesforce and related tools
- Strong understanding of endtoend revenue processes including lead generation pipeline management and customer success
- Analytical skills with the ability to turn complex data into actionable insights
- Proven project management skills with a detailoriented and organized approach
- Excellent interpersonal skills and the ability to work crossfunctionally
- Strong communication and presentation abilities; able to translate data and process into understandable concepts for different audiences
Preferred Qualifications:
- Experience working in a highgrowth SaaS environment
- Experience with implementing tools such as Dealhub Salesloft Marketo Gong Spiff ZoomInfo etc.
- Proficiency in using integration platforms like Workato and Zapier
- Experience creating Salesforce flows
- Familiarity with additional analytics and visualization tools (e.g. Looker Tableau Qlik Power BI)
- Certifications in relevant tools (e.g. Salesforce Admin) are a plus
Remote Work :
Yes
Employment Type :
Fulltime
Employment Type
Full-time
