Customer Service Administrator
Customer Service Administrator
Posted on :
18-12-2024
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Salary
Not Disclosed
Salary Not Disclosed
Posted on :
18-12-2024
Job Description
YOUR TASKS :
Work with sales and service people to create quotes and service contracts.
Handle customer purchase orders ensuring all order information is correct.
Contact customers by telephone or email to answer questions or follow up on orders.
Coordinate fulfilment with the supply chain team.
Organise shipments and customs declarations for Europe North America and the Middle East.
Manage service and repair cases with the service team and organise shipping and invoicing accordingly.
Manage customer service contracts.
Coordinate booking demonstration instruments for hire/loan/trade fairs and organise shipping and invoicing accordingly.
YOUR PROFILE :
Fluent in German and English French appreciated.
Professional experience in a sales or customer service backoffice.
Practical experience with CRM and ERP software.
Empathy and attentive listening dedication to service excellence.
Ability to prioritise tasks and work under pressure.
Team player with a high level of dedication and autonomy.
Comfortable with the short and strict deadlines inherent in processing customer orders.
Work with sales and service people to create quotes and service contracts.
Handle customer purchase orders ensuring all order information is correct.
Contact customers by telephone or email to answer questions or follow up on orders.
Coordinate fulfilment with the supply chain team.
Organise shipments and customs declarations for Europe North America and the Middle East.
Manage service and repair cases with the service team and organise shipping and invoicing accordingly.
Manage customer service contracts.
Coordinate booking demonstration instruments for hire/loan/trade fairs and organise shipping and invoicing accordingly.
YOUR PROFILE :
Fluent in German and English French appreciated.
Professional experience in a sales or customer service backoffice.
Practical experience with CRM and ERP software.
Empathy and attentive listening dedication to service excellence.
Ability to prioritise tasks and work under pressure.
Team player with a high level of dedication and autonomy.
Comfortable with the short and strict deadlines inherent in processing customer orders.
Employment Type
Full Time
Key Skills
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