Customer Success Specialist Jobs in River Rocks Landing in Los Angeles, CA - USA

Customer Success Specialist

River Rocks Landing

Posted on : 18-12-2024

Employer Active

1 Vacancy

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Jobs by Experience

1-3years

Job Location

Los Angeles, CA - USA

Monthly Salary

39 - 39

Vacancy

1 Vacancy

Posted on : 18-12-2024

Job Description

This is a remote position.

If you re passionate about customer success and adept at juggling multiple projects we d love to have you on board.In this role you ll be instrumental in onboarding new customers and ensuring they receive the full benefits of our product.Youll be the guide to our customers in understanding why customer experience is essential and how they can creatively address the needs of their users.

About US :

Located on the scenic shores of the Coosa River in Alabama River Rocks Landing offers an unmatched resort experience.Our newly renovated venue space will cater to any event you may have. No RV no problem. We now offer vacation rentals ranging from luxurious tiny homes to unique glamping experiences. Create memories that will last a lifetime at River Rocks Landing.

Responsibilities:

Advocate for customers by capturing feature requests and feedback.

Supervise the customer service team and provide guidance and support as needed.

Configure basic software elements and coordinate complex data migrations or custom integrations.

Provide critical insights to the product team as a means to improve our developing platform.

Creates customer service processes and procedures.

Completes customer service analytics reports.

Analyze customer feedback and develop strategies to improve service.

Prepare implementation plans with project milestones for custom projects.

Implement specific strategies for both sales and customer service.

Requirements

Requirements:

2 years relevant experience in support customer success account management sales or similar roles.

Proven track record of customer service excellence.

Techsavvy with the ability to quickly learn and explain products.

Analytical skills for creative problemsolving.

Excellent written and verbal communication skills.

Strong problemsolving and decisionmaking skills.

Able to work in a fastpaced environment

Able to multitask and prioritize tasks

Passion for delivering a fantastic customer experience.

Benefits

River Rocks Landing benefits include Medical or Health CoverageDental Insurance Vision insurance Life Insurance Plans Paid Time Off Paid Time Off Disability Benefits Workers Compensation Remote Work Flexibility etc...

Requirements: 2+ years relevant experience in support, customer success, account management, sales, or similar roles. Proven track record of customer service excellence. Tech-savvy with the ability to quickly learn and explain products. Analytical skills for creative problem-solving. Excellent written and verbal communication skills. Strong problem-solving and decision-making skills. Able to work in a fast-paced environment Able to multitask and prioritize tasks Passion for delivering a fantastic customer experience.

Employment Type

Full Time

Company Industry

Key Skills

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About Company

River Rocks Landing

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Customer Success Specialist

River Rocks Landing

Job Description

Requirements

Benefits

Employment Type

Company Industry

Key Skills

About Company

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