Front Office Supervisor
Front Office Supervisor
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Job Description
Our Front Office Supervisor is accountable for the smooth operations of the Reception desk. The role is hands on working as part of a team to provide professional and luxury service. You will provide supervision support & ongoing training to the Front Office Ambassadors
KEY RESPONSIBILITIES
Lead mentor and develop the team ensuring a fun and engaged work environment
Conduct probationary reviews yearly performance reviews and development plans for Club team members
Responsible for rostering according to the daily operations and Club budget
In conjunction with the Guest Relations Manager allocate expressions to appropriate guests
Maintain all Reception standards including checkin/checkout procedures and Concierge services
Qualifications :
Minimum 12 months experience in a luxury hotel in a Front Office position
Previous supervisory experience preferred
Strong focus on guest and team relations
Excellent communication and interpersonal skills
Knowledge of Opera Cloud an advantage
Ability to build rapport and interact professionally with guests and team
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
