Portuguese-Speaking Customer Support Representative - RemoteHybrid
Portuguese-Speaking Customer Support Representative - RemoteHybrid
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Job Description
Job Title: PortugueseSpeaking Customer Support Representative (Sports Sector) Remote/Hybrid
Location: Remote (Only within Bulgaria) / Hybrid Option Available / Relocation to Sofia Optional
Language Requirements: B2 Portuguese and B2 English
Industry: Sports
Job Overview:
We are seeking a dedicated Customer Support Representative with proficiency in Portuguese to join our team in the sports sector. This position is available as a remote role within Bulgaria with the option for a hybrid work arrangement. For those interested in an officebased environment there is also the opportunity to relocate to Sofia. In this role you will be assisting Portuguesespeaking customers with their inquiries regarding our sportsrelated products and services. While prior customer service experience or knowledge of the sports industry is advantageous it is not a requirement as we will provide full training. We offer a competitive salary health and life insurance career development and a supportive work environment along with the necessary equipment for the role.
Responsibilities:
- Customer Assistance: Deliver highquality customer support through various channels such as phone email live chat and more. Answer customer inquiries about our sports products orders shipping returns and general services.
- Issue Resolution: Efficiently address and resolve customer concerns or complaints ensuring a positive experience for the customer and the resolution of issues in a timely manner.
- Product Knowledge: Stay wellinformed about our sports products and services to provide accurate details advice and support to customers regarding product specifications availability pricing and promotions.
- Order Management: Assist customers with managing their orders including tracking modifying canceling and addressing paymentrelated queries to ensure smooth processing and satisfaction.
- Customer Feedback: Collect and document customer feedback to improve customer experience. Share insights to help enhance our product offerings and customer service procedures.
- Documentation: Keep precise records of customer interactions and ensure that all necessary followups are completed using our CRM system to track progress.
- Teamwork: Collaborate with other departments such as logistics sales and marketing to address customer needs and improve the overall customer experience.
- Ongoing Education: Continuously update your knowledge of product updates industry trends and company processes to enhance your performance and better serve customers.
Skills & Qualifications:
- Language Proficiency:
- B2level fluency in Portuguese (both written and spoken)
- B2level fluency in English (both written and spoken)
- Strong communication skills with the ability to engage customers in a clear professional and friendly manner.
- Experience:
- Experience in customer service is beneficial but not essential
- A background or interest in the sports industry is a plus but not a requirement.
- Technical Skills:
- Familiarity with customer service software or CRM systems is advantageous but not necessary
- Quick to adapt and learn new systems and tools.
- ProblemSolving:
- Strong ability to handle customer issues and complaints with professionalism and efficiency
- Able to find effective solutions in a timely manner ensuring customer satisfaction.
- SelfMotivation:
- Comfortable working autonomously especially in a remote or hybrid setup
- Excellent timemanagement and organizational skills.
- Team Collaboration:
- A positive teamoriented attitude with a willingness to help colleagues and contribute to the overall team goals.
- Attention to Detail:
- Accurate in handling orders and customer information with great attention to detail.
What We Offer:
- Competitive Salary: A salary package that reflects your qualifications and contributions.
- Health & Life Insurance: Comprehensive health and life insurance to ensure your wellbeing.
- Career Advancement: Opportunities for growth and career progression within the company. Access to training programs to help you develop professionally in the sports sector.
- Flexible Work Setup: This role allows you to work remotely within Bulgaria with the option to adopt a hybrid work model. Alternatively you can relocate to Sofia and work in the office.
- Company Equipment: All necessary tools and equipment including a laptop and headset will be provided by the company to perform your duties effectively.
- Supportive Team Culture: Join a collaborative and supportive team that shares your enthusiasm for sports and customer service.
- WorkLife Balance: Flexible hours and a focus on worklife balance to ensure you thrive both professionally and personally.
How to Apply:
If youre passionate about helping customers fluent in Portuguese and English and have a keen interest in the sports industry we want to hear from you! Please submit your CV along with a cover letter explaining your skills experience and why you are excited about this opportunity. We look forward to welcoming you to our team!
Employment Type
Full Time
