OTC - USA

Key Responsibilities



1. Reporting and analysis

Conduct periodic activities for Order to Cash process (e.g. credit management block/unblock customers perform invoice accounting revenue recognition).

Prepare regular reports on billing collections and customer interactions providing insights to management for informed decisionmaking and strategic planning.

Share insights and recommendations with Operation Excellence team to improve billing processes and customer management strategies.

Ensure compliance with company policies and procedures related to billing and customer data management.

2. Customer and billing management

Communicate and discuss report insights and proposed actions with Customer Management & Billing Manager.

Track and process payments received and address any discrepancies or issues related to payments.

Collaborate with other departments to facilitate smooth processes related to customer management billing and service delivery.

Collaborate with internal teams to resolve customer issues and enquiries promptly.

Support maintenance of a customer contract repository to ensure alignment with billing terms pricing agreements and regulatory requirements.

3. Data management

Update and maintain customer accounts keeping detailed records of interactions transactions and relevant communication to provide a comprehensive overview of the customers history.

Utilize customer data to generate reports and insights that aid in understanding customer payment patterns to take informed decisions on billing strategies and upselling opportunities.

Ensure compliance with data privacy regulations while handling customer information.

4. Process improvement

Actively participate in OTC process improvement initiatives suggest enhancements to streamline billing procedures enhance customer experiences and optimize overall operations.

Propose and support implementation of OTC process improvements to increase efficiency and accuracy.



Your manager

You will report to Manager OrdertoCash (OTC).

Your team

You will have the opportunity to work with and learn from the colleagues of other finance processes in the Shared Service Center.



Other partners

Internal: Finance teams across various business markets of three clusters other business functions

External: Auditors customers



Who are we looking for



Key Skills



Technical Skills

Proficiency in using enterpriselevel financial software and systems such as SAP S/4HANA or Microsoft Dynamics. Familiarity with SAP customization will be a plus.

Excellent command of Microsoft Excel including pivot tables complex formulas and data manipulation techniques to facilitate financial analysis and reporting.

Working knowledge of basic accounting practices legalities and regulations applicable to company under GST laws in India.



Soft Skills

Candidate should be well versed in English. Proficiency in Bahasa/Portuguese will be a plus.

Strong attention to detail accuracy and commitment to data integrity.

Excellent analytical and problemsolving skills to identify issues and propose solutions.

Effective communication skills to interact with various stakeholders including finance teams auditors and management.

Ability to manage multiple priorities and meet deadlines in a fastpaced environment.

Team player with the capability to collaborate across departments geographies and cultures. Proactive attitude towards process improvement and the ability to drive change.



Education

Bachelors degree in Finance Accounting Business Administration or a related field.

Relevant certifications or additional qualifications are a plus.



Experience

2 to 4 years of experience in accounts receivable collections & billing financial reporting or a similar role within a finance or accounting function is required.

Experience working in a financial shared services environment is preferred but not mandatory.

Proven track record of process improvement and optimization initiatives within accounts receivable or related financial processes will be advantageous.

Remote Work :

No