Service Coordinator
Service Coordinator
Posted on :
20-11-2024
Employer Active
1 Vacancy
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Job Description
1. He/She will work as spoke person of Mac Auto for all the queries/complaints receive from End
User for assigned area.
2. As process he/she needs to monitor of each & every complaints thoroughly after segregation of
Tickets/complaints in CRM Software by the back office team on daily basis.
3. Tickets to be assign to field technician with detailed information like Chassis Number Invoice
Number and name of beneficiaries mobile number complete address and type of problem
along with suspected spare parts in the vehicle for smooth & fast closure.
4. Ticket status to be check & to be update time to time in the CRM.
5. Report generation of complaint status to be prepared and share with project head on the basis
of Weekly/fortnightly/monthly.
6. He/She will be responsible for the Quick Response & provide good Communication & handle
with cool head.
7. He/She will be responsible for all the requirement/arrangement of Technician.
User for assigned area.
2. As process he/she needs to monitor of each & every complaints thoroughly after segregation of
Tickets/complaints in CRM Software by the back office team on daily basis.
3. Tickets to be assign to field technician with detailed information like Chassis Number Invoice
Number and name of beneficiaries mobile number complete address and type of problem
along with suspected spare parts in the vehicle for smooth & fast closure.
4. Ticket status to be check & to be update time to time in the CRM.
5. Report generation of complaint status to be prepared and share with project head on the basis
of Weekly/fortnightly/monthly.
6. He/She will be responsible for the Quick Response & provide good Communication & handle
with cool head.
7. He/She will be responsible for all the requirement/arrangement of Technician.
Employment Type
Full Time
Key Skills
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