Duty Manager
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Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
- To assist the Front Office Manager in overseeing the operation of the hotel lobby and ensuring that guest needs are met and standards are adhered to.
- Ensuring that quality of service as directed by the hotel management is delivered throughout the hotel at all times by giving guidance and support to all departments.
- To ensure that day to day operation runs smoothly by assisting and where necessary assisting all departments throughout the hotel.
- Handle sensitively and positively guest complaints VIP guest requirements and to be a focal point for guest needs.
- To liaise with the Sales and operational teams to ensure that guests expectations are exceeded and their requirements are met.
- Help to maintain standards at a high level throughout the hotel by assisting in training monitoring and evaluating staff.
- Liaise with departmental managers in findings and put forward recommendations to exceed guests expectations.
- Observe and evaluate working procedures and recommending any improvements or ideas to the management team.
- Ensure that guest expectations of quality service are met by monitoring feedback and giving suggestions to the management team.
- To attend and where necessary assist in all on and off the job training.
- To assist be aware of and attend in any training of the Health and Safety requirements throughout the hotel.
- To attend and contribute towards Management and staff meetings as and when required.
- Ensure that a full written record is kept of all incidents comments guest feedback.
- Complete a full handover at each change of shift including the counting and signing for the Duty Managers float bleep and keys.
- To report and undertake any other duties as assigned by the hotel management team.
Qualifications :
- Bachelors degree in Hospitality Management Business or related field.
- Proven experience in Front Office roles within the hospitality industry.
- Previous working experience in a truly global work environment is essential.
- Previous experience in preopening is a plus.
- Strong problemsolving abilities and a commitment to guest satisfaction.
- Excellent communication interpersonal and team leadership skills.
- Proficiency in hotel management software (Opera).
- Strong management skills with the ability to prioritize and manage multiple tasks simultaneously.
- Adept at data analysis and using insights to drive decisionmaking.
- Flexibility to adapt to a dynamic and fastpaced environment.
- Native Arabic speaker and fluency in verbal and written English is essential.
- Must be a highly capable user of Microsoft office programs including Excel Word PowerPoint and Outlook.
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
