Duty Manager
نُشرت في :
01-12-2024
صاحب العمل نشط
1 وظيفة شاغرة
حالة تأهب وظيفة
سيتم تحديثك بأحدث تنبيهات الوظائف عبر البريد الإلكترونيValid email field required
أرسل الوظائف
شارك هذه الوظيفة
أرسل لي وظائف مشابهة
حالة تأهب وظيفة
سيتم تحديثك بأحدث تنبيهات الوظائف عبر البريد الإلكترونيValid email field required
أرسل الوظائف
الوصف الوظيفي
- To assist the Front Office Manager in overseeing the operation of the hotel lobby and ensuring that guest needs are met and standards are adhered to.
- Ensuring that quality of service as directed by the hotel management is delivered throughout the hotel at all times by giving guidance and support to all departments.
- To ensure that day to day operation runs smoothly by assisting and where necessary assisting all departments throughout the hotel.
- Handle sensitively and positively guest complaints VIP guest requirements and to be a focal point for guest needs.
- To liaise with the Sales and operational teams to ensure that guests expectations are exceeded and their requirements are met.
- Help to maintain standards at a high level throughout the hotel by assisting in training monitoring and evaluating staff.
- Liaise with departmental managers in findings and put forward recommendations to exceed guests expectations.
- Observe and evaluate working procedures and recommending any improvements or ideas to the management team.
- Ensure that guest expectations of quality service are met by monitoring feedback and giving suggestions to the management team.
- To attend and where necessary assist in all on and off the job training.
- To assist be aware of and attend in any training of the Health and Safety requirements throughout the hotel.
- To attend and contribute towards Management and staff meetings as and when required.
- Ensure that a full written record is kept of all incidents comments guest feedback.
- Complete a full handover at each change of shift including the counting and signing for the Duty Managers float bleep and keys.
- To report and undertake any other duties as assigned by the hotel management team.
Qualifications :
- Bachelors degree in Hospitality Management Business or related field.
- Proven experience in Front Office roles within the hospitality industry.
- Previous working experience in a truly global work environment is essential.
- Previous experience in preopening is a plus.
- Strong problemsolving abilities and a commitment to guest satisfaction.
- Excellent communication interpersonal and team leadership skills.
- Proficiency in hotel management software (Opera).
- Strong management skills with the ability to prioritize and manage multiple tasks simultaneously.
- Adept at data analysis and using insights to drive decisionmaking.
- Flexibility to adapt to a dynamic and fastpaced environment.
- Native Arabic speaker and fluency in verbal and written English is essential.
- Must be a highly capable user of Microsoft office programs including Excel Word PowerPoint and Outlook.
Remote Work :
No
Employment Type :
Fulltime
نوع التوظيف
دوام كامل
المهارات المطلوبة
الإبلاغ عن هذه الوظيفة
إخلاء المسؤولية: د.جوب هو مجرد منصة تربط بين الباحثين عن عمل وأصحاب العمل. ننصح المتقدمين بإجراء بحث مستقل خاص بهم في أوراق اعتماد صاحب العمل المحتمل.
نحن نحرص على ألا يتم طلب أي مدفوعات مالية من قبل عملائنا، وبالتالي فإننا ننصح بعدم مشاركة أي معلومات شخصية أو متعلقة بالحسابات المصرفية مع أي طرف ثالث. إذا كنت تشك في وقوع أي احتيال أو سوء تصرف، فيرجى التواصل معنا من خلال تعبئة النموذج الموجود على الصفحة اتصل بنا
