Resident Services Officer
Resident Services Officer
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Job Description
We are working closely alongside a Local Authority in Southwark to assist with the appointment of a Resident Services Officer on a 3month contract highly likely to be extended at clients discretion. Please apply with your CV for immediate consideration.
Rate of Pay: 19.81 25.87 per hour
Hours Per Week :21.00
Responsibilities:
- To provide a visible and approachable presence on Southwarks housing estates.
- Work with all stakeholders (residents neighbourhood Police Residents organizations cleaning and grounds maintenance staff Asset Management Fire Safety Team Environmental Services and others as applicable) to maintain a high quality physical and safe environment.
- Deliver a resident focused service responsive to the needs of the local diverse community. Working closely with external agencies and tenant organisations encourage involvement and feedback as an integral part of the service.
- Assist and provide accurate advice and guidance on a wide range of housing related issues raised by both tenants and leaseholders of Southwarks properties. Ensure comprehensive and timely case management and where necessary work with other partner departments and stakeholders to ensure issues are resolved and all decisions are compliant with current statutory regulations and legislation.
- Ensure that Southwarks properties are used to maximum effect to meet the needs of the population of the borough. This will include but not be limited to enforcement against unauthorised occupants and proactively tackling cases of housing fraud working with colleagues in Housing Solution to support households to relocate to permanent or temporary suitable accommodation and assist in the timely reletting of empty properties.
Qualifications:
- Experience of complex customer focused case management preferably in a housing management context
- Experience of delivering a service to an agreed standard meeting personal and team performance targets
- Experience in a customer facing role
- Experience taking a proactive approach to interdepartmental and interagency working and encouraging problem solving
Please note:
- You should be available to work immediately or at a short notice.
- You should have right to work in U.K
Disclaimer: Brackenberry Ltd is acting as an Employment Business in relation to this vacancy. We are committed to equality in the workplace and is an equal opportunity employer. Unless otherwise stated all of our roles are temporary though opening assignments can be and often are extended by clients on a longer term basis and can sometimes become permanent.
Important: We will interpret your application as being permission to submit your CV to this role (with the right to represent you) unless you advise us to the contrary. Incase the role requires an enhanced DBS your DBS must be either through us or be accompanied by a subscription to the DBS updating service.
#RQ1414209
Employment Type
Full Time
