Telecare Support Officer
Telecare Support Officer
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Job Description
We are working closely alongside a Local Authority in Tower Hamlets to assist with the appointment of a Telecare Support Officer on a 3month contract likely to be extended at clients discretion. Please apply with your CV for immediate consideration.
Rate of Pay: 17.76 22.99 per Hour
Responsibilities:
- To support and contribute to the overall functions of the Telecare Service; providing information alarm call handling advice and assistance to service users and other customers or agencies on the Telecare and out of hours service provided by the Council.
- To act as the first point of contact for Telecare/ Assistive Technology requests to ensure all requests are appropriately processed within prescribed systems timescales and procedures. To effectively engage and liaise with all staff and stakeholders involved in the day to day delivery of the Telecare Service and Out of hours service.
- To support and coordinate daytoday administrative functions for the service.
- To carry out all duties in a flexible manner to support service needs and the team rota this includes providing coordinated shift support and occasionally support with shift cover.
- To assist and contribute to projects development of new technology customer satisfaction surveys and service improvement initiatives including with other services and stakeholders.
Requirements:
- Experience of working in a health / social care setting including visiting elderly and vulnerable people and working with people with conditions or disabilities that impact on their physical psychological cognitive or psychosocial functioning.
- Practical knowledge of how a range of Telecare /Assistive Technology equipment can be used to support health and wellbeing and the alarm call monitoring systems that support their usage.
Please note:
- You should be available to work immediately or at a short notice.
- You should have right to work in U.K
- This role requires an enhanced DBS
Disclaimer: Brackenberry Ltd is acting as an Employment Business in relation to this vacancy. We are committed to equality in the workplace and is an equal opportunity employer. Unless otherwise stated all of our roles are temporary though assignments can be and often are extended by clients on a longer term basis and can sometimes become permanent.
Important: We will interpret your application as being permission to submit your CV to this role (with the right to represent you) unless you advise us to the contrary. Your DBS must be either through us or be accompanied by a subscription to the DBS updating service.
#RQ1413282
Employment Type
Full Time
