This is a remote position.
Key Responsibilities
1. Meeting and Call Management:
- Schedule calls and virtual meetings coordinating across multiple time zones.
- Send reminders and followups for upcoming meetings.
- Provide premeeting briefs and take detailed file notes during calls and meetings (live or from recordings).
- Organise notes into the company CRM (e.g. Pipedrive) categorised by client or project.
2. Document and Inbox Management:
- Ensure meetingrelated and task documents are properly filed in designated folders.
- Review and summarise reports or relevant documents as needed.
- Monitor and triage email inbox daily delegating inquiries and flagging tasks for internal or external responses.
3. Client Communication Support:
- Respond promptly to potential client inquiries or draft initial replies.
- Handle scheduling communications including sending links and confirming call times.
- Track and manage client followups ensuring pending actions are notified in line with established workflows.
4. Lead Management:
- Update CRM with client details conversation summaries and next steps.
- Create structured handover documents or tasks for the Engagement and Operations teams.
- Follow up with internal teams on progress and provide updates.
5. Task and Time Management:
- Maintain a realtime task list using tools like Asana or Trello highlighting urgent tasks.
- Suggest timeblocking strategies for focused work and shield the schedule from interruptions.
- Track and report time via tools like Toggl or spreadsheets and upload timesheets to designated software.
6. Team and Meeting Coordination:
- Schedule regular checkins and draft focused agendas for team meetings.
- Monitor and summarise team queries drafting responses or organising information for quick action.
7. Research and Development Support:
- Conduct research on new tools or processes particularly in AI and automation and prepare summaries.
- Assist in implementing and standardising workflows by creating templates or documented guides.
Requirements
Strong communication skills (written and verbal).
At least 5 years of experience in executive or virtual assistant roles.
Proficiency in tools like Pipedrive Calendly and task management platforms (e.g. Asana Trello).
Exceptional organisational and time management abilities.
Experience with CRM systems and familiarity with AI or automation tools is a plus.
Benefits
Here at Access Offshoring we believe in more than finding our clients the right candidate. We believe in the human perspective. We believe in our candidates and their dreams. We believe in finding the right role for you. We are committed to working for you as much as we work for our clients.
Access Offshoring is dedicated to saving business ownershours by 2031 and we need your help. Transforming the way businesses operate we connect great businesses with amazing offshore talent.
We recognise that we often get more done in our own designed workspace so Access Offshoring offers a complete work from home model. Yep that s right 100% work from home. But wait there s more.
Here are just some of our benefits:
- Australian clients and Australian hours (giving you great experience and an early finish!)
- Work from Home Allowance
- HMO for you AND a dependent from Day 1
- 20 Days Annual Leave and 5 Days Sick Leave
- Government Statutory Benefits
- 13th Month Pay
- Computer Equipment
- Opportunities for growth
- And of course a competitive salary
At least 3+ years experience in Administration; Scheduling Proficiency in CRM and ERP systems, with demonstrated experience in data management and system administration; Intermediate Word and Excel skills; Excellent verbal and written communication skills; Ability to work under pressure and meet deadlines.