Spanish Speaking Customer Service Manager
Spanish Speaking Customer Service Manager
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Job Description
Join a leading organization in the healthcare industry dedicated to delivering highquality patient care and exceptional service. Our commitment to excellence and innovation drives us to provide toptier healthcare solutions. We are seeking a dynamic and experienced Customer Service Manager to lead our customer service team in Madrid and help us uphold our reputation for outstanding customer care.
Position Overview:
We are looking for a Spanishspeaking Customer Service Manager with exceptional leadership skills to oversee and enhance our customer service operations. The ideal candidate will have proven team management experience a customercentric mindset and the ability to communicate effectively in both Spanish (fluent) and English (minimum B2 level). This is an exciting opportunity for a resultsoriented professional to make a significant impact in the healthcare sector.
Key Responsibilities:
Leadership & Team Management:
Manage mentor and motivate the customer service team to achieve performance goals.
Conduct regular team meetings performance reviews and training sessions to ensure a high level of service.
Foster a positive and collaborative work environment that promotes professional growth and team satisfaction.
Customer Service Excellence:
Oversee daily operations to ensure efficient handling of customer inquiries complaints and service requests.
Develop and implement strategies to improve customer satisfaction and retention rates.
Handle escalated issues and ensure prompt resolution in line with company policies and standards.
Operational Management:
Monitor key performance indicators (KPIs) and prepare detailed reports on team performance.
Optimize workflows and implement process improvements to enhance efficiency and service quality.
Collaborate with other departments such as sales marketing and clinical teams to align customer service efforts with organizational goals.
Compliance & Standards:
Ensure the team adheres to industry regulations privacy laws and company policies.
Stay updated on best practices and trends in customer service within the healthcare industry.
Required Qualifications:
Language Proficiency:
Fluent in Spanish (written and spoken).
Proficient in English (minimum B2 level).
Experience:
At least 35 years of experience in a customer service management role preferably within the healthcare or a related industry.
Proven track record of leading teams and driving results in a fastpaced environment.
Skills:
Strong leadership and interpersonal skills.
Excellent problemsolving and decisionmaking abilities.
Effective communication and conflictresolution skills.
Proficiency in CRM systems Microsoft Office Suite and other relevant tools.
What We Offer:
Competitive salary reflecting your expertise and contributions.
Comprehensive health and life insurance coverage.
Opportunities for career growth and professional development.
A supportive and inclusive workplace culture.
Other employee benefits including wellness programs and exclusive discounts.
Why Join Us
This is your chance to play a pivotal role in a thriving organization that values innovation teamwork and customer satisfaction. As a Customer Service Manager youll have the opportunity to lead a talented team contribute to the companies growth and make a difference in the lives of our customers.
Employment Type
Full Time
