German IT Customer Support Advisor in Lisbon
German IT Customer Support Advisor in Lisbon
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Job Description
Take Your Career to the Next Level!
Were seeking a driven Technical Customer Success Specialist to join our innovative and dynamic team! If youre adaptable personable and thrive in a fastpaced environment this is the perfect opportunity for you.
Role Overview:
As a Technical Customer Support Specialist youll interact with clients through various channelsphone chat email and social mediahandling account technical and financial inquiries. Your role will be key in ensuring customer satisfaction and contributing to improvements in our processes.
Key Responsibilities:
- Deliver exceptional support via phone live chat email and social media
- Address inquiries related to account setup verification login issues financial concerns and technical difficulties
- Serve as a trusted advisor to customers particularly in the sports industry
- Respond quickly to customer questions concerns and feedback
- Build strong relationships with customers through clear and effective communication
- Maintain high service standards in line with company policies
- Provide suggestions for process and service improvements
Requirements:
- Fluent in German (C2 level)
- Fluent in English (B2 level)
- EU Citizenship or Portuguese Residency Card
- 01 year experience in customer support
- Strong leadership analytical and communication skills
- Eagerness to learn and grow
Why Join Us:
- Attractive Salary: Competitive compensation that values your skills
- Performance Bonus: Earn bonuses based on your contributions
- Meal Allowance: Coverage for meal expenses during work hours
- Transportation Allowance: Support for commuting costs
- Health & Life Insurance: Comprehensive wellbeing coverage
- Onsite Work: Thrive in a collaborative inoffice environment
Ready to embark on a rewarding customer support career Apply today and lets get in touch!
Employment Type
Full Time
