Remote German-Speaking Customer Support Representative
Remote German-Speaking Customer Support Representative
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Job Description
Job Title: Remote GermanSpeaking Customer Support Representative (Bulgaria)
Location: Remote (within Bulgaria)
Industry: Ecommerce
Language Requirements: Minimum B2 level in both German and English
About Us:
We are a leading company in the ecommerce sector delivering highquality products and services to our customers across the globe. Our dedication to customer satisfaction has made us a trusted brand in the industry. Were currently looking for passionate solutionoriented and customerfocused individuals to join our dynamic customer support team. This is a fantastic opportunity to be part of a growing and successful organization that values its employees fosters career growth and offers an excellent benefits package.
Position Overview:
We are looking for a GermanSpeaking Customer Support Representative to join our team. As a customer support agent you will be the primary point of contact for our Germanspeaking customers ensuring they receive the highest level of service and satisfaction. This position is fully remote available to candidates located within Bulgaria. You will be part of a vibrant international team collaborating closely with colleagues from various departments to resolve customer inquiries process orders handle returns and refunds and provide a seamless customer experience.
The ideal candidate will be fluent in both German (B2 minimum) and English (B2 minimum) possess excellent communication skills and be driven by customer satisfaction. Previous experience in customer support or the ecommerce industry is a plus though not required. We provide all necessary equipment and offer an inclusive and supportive environment where you can grow your career.
Key Responsibilities:
- Customer Interaction: Provide timely professional and helpful responses to customer inquiries via various channels (e.g. email live chat phone) ensuring customers needs are met with empathy and efficiency.
- Order Assistance: Assist customers with order processing tracking product inquiries and issue resolution. Ensure customer orders are processed accurately and on time.
- Problem Resolution: Handle complaints returns refunds and exchanges by identifying and resolving issues while maintaining a positive and customerfocused attitude.
- Product Knowledge: Stay uptodate with product details and promotions to effectively assist customers in making informed purchasing decisions.
- Technical Support: Provide basic troubleshooting and product guidance to customers experiencing issues with orders or our website.
- Collaboration: Work closely with other departments (e.g. logistics sales technical support) to ensure customers needs are addressed promptly and effectively.
- Documentation: Accurately document customer interactions issues and solutions in the companys CRM system.
- Customer Feedback: Gather and communicate customer feedback to the relevant teams for continuous improvement of products and services.
- Adhere to Policies: Follow company policies and procedures for handling returns refunds exchanges and escalation protocols.
Qualifications:
- Language Skills:
- German: Minimum B2 level (spoken and written). Must be able to communicate fluently and professionally with Germanspeaking customers.
- English: Minimum B2 level (spoken and written). Comfortable working in an Englishspeaking environment and assisting customers in English when needed.
- Experience:
- Previous experience in customer support or in the ecommerce industry is beneficial but not mandatory.
- Familiarity with CRM systems and customer service software (e.g. Zendesk Salesforce etc.) is an advantage.
- Skills and Attributes:
- Strong communication skills with a focus on clear and friendly language.
- Problemsolving mindset and ability to think on your feet.
- Excellent organizational skills and attention to detail.
- Ability to multitask and manage time effectively in a remote work environment.
- Positive customercentric attitude with a passion for helping others.
- Technical Requirements:
- A stable internet connection (minimum 20 Mbps download and 5 Mbps upload).
- A reliable quiet workspace free from distractions.
- The ability to work remotely using a computer phone and headset for communication purposes.
What We Offer:
- Competitive Salary: A competitive salary based on experience and skills ensuring your contributions are recognized and rewarded.
- Benefits Package:
- Comprehensive health and life insurance coverage.
- Paid time off (annual leave public holidays sick leave).
- Professional development opportunities to support your career growth and longterm success within the company.
- Remote Work Flexibility: This role is fully remote within Bulgaria giving you the flexibility to work from the comfort of your own home.
- Equipment Provided: All necessary equipment for the role including a laptop headset and software tools will be provided by the company.
- Career Growth: Access to continuous training career development programs and opportunities to grow within the company. We encourage employees to take on new challenges and advance in their careers.
- Inclusive Work Environment: Join a supportive and inclusive team culture where your ideas are valued and your contributions are recognized.
Employment Type
Full Time
