Ad Tech Support Specialist
Ad Tech Support Specialist
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Job Description
Are you passionate about helping clients and colleagues solve challenges in a technical complex media ecosystem Do you excel in a dynamic fastpaced environment where servicemindedness is key If so the Ad Tech Support Specialist role at SeenThis might be the perfect opportunity for you!
As an Ad Tech Support Specialist youll play a vital role in our Delivery team handling various technical tasks to ensure seamless client operations and support SeenThiss evolving product. This position involves close collaboration with our Engineering Sales and Ad Operations teams offering technical expertise to support new ad formats and client implementations worldwide.
About SeenThis
Since 2017 SeenThis has revolutionized screen experiences with our adaptive streaming technology maximizing performance and minimizing emissions. Serving billions of streams for over 5000 clients across 50 countries we are on a journey to reshape the internet for good. Our success stems from our people.
Our team of 130 employees works globally from offices in Stockholm (HQ) Oslo London Paris Singapore Hong Kong New York and Sydney. Were rapidly expanding across all areas and constantly seeking new colleagues.
Do you want to be part of our journey where we dare to discover own it and win together
What Youll Do:
Technical Troubleshooting & Support: Serve as a primary technical contact troubleshooting ad material issues and assisting clients with technical queries via Slack email and other channels.
Documentation Development: Create and maintain technical documents for clients and the sales team including support guides FAQs creative specifications and training materials.
Ad Format Implementation: Oversee the rollout of new ad formats across global publisher networks.
API & DCO Client Support: Provide technical assistance for API and Dynamic Creative Optimization (DCO) client integrations addressing updates and inquiries.
Ad Operations Assistance: Collaborate with Ad Ops to provide technical insights on new ad formats and troubleshoot adrelated issues.
Product Feedback & Improvements: Share client feedback with Product Management to support ongoing product development.
Customer Engagement: Engage with clients to understand and educate them on technical requirements strengthening client relationships across Swedish and international markets.
Who were looking for:
Were seeking a resourceful serviceminded professional with experience in ad tech technical support and project management. Youll thrive here if you enjoy working across teams solving problems independently and driving customer satisfaction.
Requirements:
Approximately 23 years of experience in a similar role within ad tech
Experience in ad tech and technical support with familiarity in adserving systems like Google Ad Manager Adform or The Trade Desk.
Full proficiency in English.
Ability to manage projects independently and collaborate effectively with crossfunctional teams.
Strong communication skills and a proactive approach to customer relationships.
Nicetohave skills:
Bachelors degree in System Development IT or similar
Basic knowledge of web development (JavaScript HTML CSS) for troubleshooting.
Experience in publisher ad tech.
Application
As we review applications and interview on a continuous basis please apply as soon as possible.
Due to the high volume of applications received we are unable to provide personalized feedback prior to the interview stage. Thank you for understanding!
We conduct background checks on all SeenThishires to comply with our customers and protect businesscritical information.
If you have any questions please contact Ronja Hultkrantz
We look forward to welcoming you to SeenThis!
Employment Type
Full Time
