Global Account Director

Collinson is the global privatelyowned company dedicated to helping the world to travel with ease and confidence. The group offers a unique blend of industry and sector specialists who together provide marketleading airport experiences loyalty and customer engagement and insurance solutions for over 400 million consumers.

Collinson is the operator of Priority Pass the worlds original and leading airport experiences programme. Travellers can access a network of 1500 lounges and travel experiences including dining retail sleep and spa in over 650 airports in 148 countries helping to elevate the journey into something special. We work with the worlds leading payment networks over 1400 banks 90 airlines and 20 hotel groups worldwide.


We have been bringing innovation to the market since inception from launching the first independent global VIP lounge access Programme Priority Pass to being the first to sell direct travel insurance in the UK through Columbus Direct and creating the first loyalty agency of its kind in the travel sector with ICLP. Today we still invest heavily in innovation to ensure that we continue to deliver superior customer experiences.


Key clients include Visa Mastercard American Express Cathay Pacific British Airways LATAM Flying Blue Accor EasyJet HSBC Chase HDFC.


Our mission is focused on doing good beyond profit which for us means we seek out opportunities for our people to share in our success and that we give back to the communities and people within which we work.


Never short of ambition the success of our business is delivered through the diverse and talented team of over 1800 global colleagues.

The role:

As the Global Account Director you will provide strategic direction to one of Collinsons key strategic payments Network relationships. The role provides leadership and direction to deliver longterm profit and revenue growth through the formulation and implementation of appropriate commercial operational and product strategies.

Overall responsibilities of management of the Network global account and team and matrix management of the relevant regional commercial teams.

Key responsibilities :

• Foster and nurture strong strategic connections with relevant contacts
• Formulate and lead the implementation of global strategic decisions
• Deliver regular updates on the accounts growth and profitability to the Collinson Senior Leadership Team (SLT) and Board.
• Anticipate comprehend and address competitive challenges and market issues that may impact the clients business
• Maintain a keen commercial awareness and understanding of commercial strategy market intelligence and competitor insights
• Efficiently manage regional commercial teams using a matrix approach including training delegation of tasks and guiding regional account activities
• Collaborate with regional Commercial leadership to ensure alignment of regional/local strategy and effective management of matrix reports
• Understand and oversee global and regional account operations strategy ensuring alignment with contractual agreements and commercial strategy
• Acquire and retain expert knowledge of operational systems contractual and financial processes of the businesses to troubleshoot problems and ensure smooth operations
• Effectively handle stakeholder relationships
• Stay closely connected to industry trends
• Understand and articulate client requirements driving development and adoption
• Become an expert in the clients product offering the respective region and clientspecific challenges
• Collaborate and effectively manage internal stakeholders and product owners at Collinson to achieve client objectives
• Promote a culture of delivery and accountability to ensure successful implementation and achievement of objectives.
• Inspire a team of talented account leads who are also dedicated to serving the client.

Experience & skills required:

• Considerable experience in product account or relationship management experience in European or International markets
• Strong commercial awareness and solid understanding of competitive environments.
• Awareness of the travel industry and a customers travel journey
• Familiarity with financial services products (particularly consumer benefits)
• A strong communicator able to distil complex topics and communicate simple and pragmatic solutions.
• Comfort with and knowledge of technology and trends disrupting the travel and/or payments space
• High level of numeracy and computer literacy (e.g. Excel PowerPoint Salesforce)
• Fluent in English and ideally another language.

Person spec:

• Drives for business results and operationally focused

• Produces high quality work for clients at all times
• Takes a whole business view considers benefits & implications to other parts of the business
• Scans the environment and keeps up to date with external best practice
• Highly effective at dealing with complexity ambiguity and change

• Able to balance short and mediumterm focus

• Collaborative in approach

• Proactively managing issues as and when they arise knowing when to engage with internal parties for help and advice

• Shows initiative

• Strives to improve internal processes.

Collinson is an equal opportunity employer and welcomes differences in all their forms including: colour race ethnicity gender identity sexual orientation neurodivergence family status age individuals with disabilities and people from all backgrounds cultures and experiences as we strongly believe this contributes to our ongoing success.

We are focused on continually evolving our purpose driven high performing culture providing an environment where our people have the opportunity to achieve their full potential and do interesting and meaningful work. Our company values are: Act smarter Do the right thing One team and Be insight led. These help guide everything we do internally in terms of how we think act and interact right through to how we deliver value to our customers and clients.

In your application please feel free to note which pronouns you use (For example she/her/hers he/him/his they/them/theirs etc).

If you need any extra support throughout the interview process then please email us at