Incident Management Coordinator
Incident Management Coordinator
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Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
Requirements
Required Qualifications:
- A minimum requirement of a Bachelors degree at a nationally recognised/certified University in a related discipline and 2 years postrelated experience.
- Or exceptionally the lack of a university degree may be compensated by the demonstration of a candidates particular abilities or experience that is/are of interest to NCI Agency that is at least 6 years extensive and progressive expertise in duties related to the function of the post.
- CIS operational and/or planning experience in applying analytical and systematic approach to problem solving;
- Knowledge of services delivery and practical experience coordinating engineering teams so that incidents are resolved as quickly as possible within the SLA targets and the right Resolver Group and Service Owner;
- Extensive experience with telecommunications and information systems in both static and deployed environments;
- Experience in demanding customer facing roles.
- Strong understanding of ticketing toolset system with proven experience coordinating incident tickets amongst diverse organizational elements;
- Experience providing analysis on complex datasets pertinent to service operations for a large organization.
- Understanding of ITIL Operational procedures with experience in Transition including Change Configuration and Release & Deployment Management;
- Experience in drafting documents and presentations;
- Experience in supporting service operations of a large/complex team (including knowledge management)
Education and Clearance
NATO Secret Clearance
Employment Type
Full Time
