Dutch Customer Service Representative
Dutch Customer Service Representative
Posted on :
14-12-2024
Employer Active
1 Vacancy
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Job Description
Key Responsibilities
- Respond to customer inquiries via phone email and chat providing clear and effective solutions.
- Assist with productrelated questions technical troubleshooting and order management.
- Escalate complex issues to the appropriate team when necessary.
- Maintain a high level of customer satisfaction through proactive and personalized support.
- Accurately document customer interactions and resolutions in the CRM system.
Requirements
- Native or fluent in Dutch (C2 level).
- Strong communication skills in English (minimum B2 level).
- Excellent problemsolving skills and attention to detail.
- Ability to adapt to a rotational schedule including weekends and public holidays.
- No prior experience required entrylevel candidates are welcome!
- Willingness to work onsite in Lisbon.
What We Offer
- Competitive salary and comprehensive benefits package.
- Private health insurance.
- Paid training to help you excel in the role.
- A multicultural and dynamic work environment.
- Opportunities for career growth within the company.
Work Schedule
- Monday to Friday: 08:00 AM to 08:00 PM (Rotational shifts).
- Saturday and Sunday: 08:00 AM to 05:00 PM (Rotational shifts).
- Days Off: 2 rotational days off per week
Employment Type
Full Time
Key Skills
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