Relocation Support- Junior Customer Service Representative
Relocation Support- Junior Customer Service Representative
Posted on :
14-12-2024
Employer Active
1 Vacancy
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Job Description
Responsibilities
- Handle customer inquiries via phone email and chat delivering prompt and professional responses.
- Assist customers with productrelated questions order issues and technical troubleshooting.
- Escalate more complex issues to the relevant teams when needed.
- Strive to ensure customer satisfaction by providing efficient and effective solutions.
- Keep accurate records of customer interactions in the CRM system.
Requirements
- Fluency in German (C2 level) with strong English communication skills (B2 level or higher).
- Excellent problemsolving abilities and attention to detail.
- Willingness to work on a rotational schedule including weekends and public holidays.
- No previous experience required entrylevel applicants are encouraged.
- Availability to work onsite in Lisbon.
What We Offer
- Competitive salary with an attractive benefits package.
- Private health insurance.
- Comprehensive paid training to support your success.
- A multicultural inclusive and supportive team environment.
- Opportunities for career development and growth within the company.
Work Schedule
- Monday to Friday: 08:00 AM to 08:00 PM (rotational shifts).
- Saturday and Sunday: 08:00 AM to 05:00 PM (rotational shifts).
- Days Off: 2 rotational days off per week.
Employment Type
Full Time
Key Skills
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