Customer Service Agent

#WorkfromHome 40 hours per week

Position: Customer Service Agent (Medical)

Company Overview:

RayaCX is a leading customer experience management company based in Cairo Egypt. We provide innovative and comprehensive solutions to help businesses improve their customer service processes and enhance their overall customer experience. Our team of dedicated professionals is committed to delivering exceptional service and creating longterm partnerships with our clients.

Job Summary:

We are seeking a highly motivated and customeroriented individual to join our team as a Customer Service Agent (Medical). In this role you will be responsible for providing excellent customer service to patients and healthcare providers in the medical industry. You will serve as the first point of contact for all customer inquiries providing timely and accurate responses to their questions and concerns.

Key Responsibilities:

Respond to customer inquiries and provide accurate information about medical services.

Assist customers with placing orders scheduling appointments and resolving any issues or complaints

Maintain a high level of professionalism and empathy while interacting with customers

Collaborate with other teams to ensure timely and effective resolution of customer issues

Keep accurate records of customer interactions and transactions

Stay uptodate with industry trends and product knowledge to provide the best possible service to customers

Adhere to company policies and procedures to ensure compliance and customer satisfaction

Meet or exceed customer service targets and goals set by the company

Qualifications and Skills:

High school diploma or equivalent; Bachelors degree in a related field is preferred

Experience in customer service preferably in the medical industry

Excellent communication skills both verbal and written

Empathetic and patient with the ability to handle difficult customers with professionalism

Strong problemsolving and decisionmaking abilities

Ability to multitask and work in a fastpaced environment

Proficient in using computer systems and software including MS Office and CRM systems

Fluent in English and Arabic; knowledge of additional languages is a plus

Availability to work fulltime including weekends and holidays if needed

Contract Details:

This is a fulltime position with a 40hour workweek. The role is based in Abbaseya Cairo Egypt and may require occasional travel for training or team meetings.

We also offer a comprehensive benefits package including health insurance paid time off and opportunities for career growth and development.

If you are passionate about providing exceptional customer service and have a background in the medical industry we encourage you to apply for this exciting opportunity to join our team at RayaCX. We look forward to hearing from you!

5300 EGP