OPERATIONS CUSTOMER SERVICE SPECIALIST -Account Specialist
OPERATIONS CUSTOMER SERVICE SPECIALIST -Account Specialist
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Salary Not Disclosed
1 Vacancy
Job Description
Job Location: Naperville IL
Expected Contract Length: 12 Months
OPERATIONS & CUSTOMER SERVICE SPECIALIST ENERGY SECTOR
About Our Client:
Our client is a Fortune 200 clean energy leader operating one of North Americas largest electric utilities. They are pioneering sustainable energy solutions and leading the charge in renewable power generation. With a commitment to excellence and innovation they serve millions of customers while maintaining a strong focus on environmental stewardship and community development.
Position Overview:
Join a dynamic team in Naperville IL as an Operations & Customer Service Specialist. This role offers an exciting opportunity to contribute to the energy sector while developing valuable skills in customer service and operations management.
Key Responsibilities:
Process customer payments and manage billing inquiries
Handle service activation and deactivation requests
Manage customer communications and voicemail responses
Process renewal agreements and customer enrollments
Conduct collections activities and negotiate payment plans
Support postdeal processing and documentation
Required Qualifications:
Strong customer service background
Excellent communication and negotiation skills
Detailoriented with multitasking abilities
Experience with payment processing systems
Collections experience preferred
Proficiency in Microsoft Office Suite
Work Schedule:
Monday Friday 8:00 AM 5:00 PM CST
Benefits:
Competitive hourly rate
Professional development opportunities
Structured training program
Modern office environment
Employment Type
Full Time
