Customer Support Agent Non Voice - SAAS

This is a remote position.

Schedule:

• Fulltime flexible hours with preference for later shifts
  

Client Timezone: GMT8 (Singapore)

Client Overview

Join a cuttingedge AI technology company that s revolutionizing content creation for ecommerce brands worldwide. Our client is at the forefront of innovation leveraging artificial intelligence to help online retailers generate compelling product descriptions marketing copy and other essential content. As a rapidly growing startup they re expanding their team to meet increasing global demand and maintain their position as industry leaders in AIdriven ecommerce solutions.

Job Description

We re seeking a dynamic Customer Support and Operations Specialist to play a crucial role in our client s expanding team. In this position you ll be the primary point of contact for a diverse global user base providing topnotch support via email and live chat. You ll dive deep into the intricacies of an advanced AI platform assisting customers in maximizing its potential for their ecommerce content needs. This role offers a unique blend of customer service problemsolving and operational management allowing you to develop a broad skill set in a fastpaced techforward environment. You ll work closely with internal teams to resolve complex issues contribute to improving customer service standards and play a key part in streamlining operational processes. If you re passionate about emerging technologies have a knack for clear communication and thrive in a dynamic startup atmosphere this role offers an exciting opportunity to grow your career at the intersection of AI and ecommerce.

Responsibilities

• Provide exceptional customer support through email and live chat addressing inquiries and resolving issues related to our AI content creation platform
  
• Manage and optimize customer success initiatives ensuring users fully leverage the platform s capabilities
  
• Oversee and maintain the company s database system ensuring data accuracy and accessibility
  
• Set up and manage user accounts and service plans tailoring solutions to meet diverse customer needs
  
• Handle calendar management and scheduling tasks coordinating efficiently across different time zones
  
• Manage and prioritize various email communications maintaining prompt and professional responses
  
• Collaborate with crossfunctional teams to resolve complex customer issues and improve product features
  
• Contribute to the development and refinement of customer service processes and standards
  
• Assist in creating and updating customerfacing documentation to enhance user experience
  
• Participate in regular training sessions to stay updated on product features and industry best practices
  

Requirements

• Native or nearnative English proficiency with exceptional writing skills
  
• Strong problemsolving abilities and logical thinking with a talent for breaking down complex issues
  
• Proficiency in common software tools including but not limited to Microsoft Office Google Workspace and video conferencing platforms
  
• Demonstrated ability to quickly adapt to new technologies and software systems
  
• High level of organization with meticulous attention to detail
  
• Selfmotivated with the ability to work efficiently and independently in a remote setting
  
• Genuine passion for customer service and a drive to go above and beyond for users
  
• Experience in ecommerce content creation or AI technologies is a plus
  
• Ability to work flexible hours with a preference for later shifts to accommodate global customer base
  
• Strong multitasking skills and ability to prioritize effectively in a fastpaced environment
  
• Excellent interpersonal skills with the ability to communicate technical concepts to nontechnical users
  
• Bachelor s degree or equivalent practical experience in a relevant field
  

Benefits

• HMO Coverage for eligible locations after 90 days
  
• Permanent work from home
  
• Immediate hiring
  
• Steady freelance job