Junior Hub ManagerSolar Energy
Junior Hub ManagerSolar Energy
Posted on :
13-12-2024
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1 Vacancy
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Job Description
Position: Junior Hub Manager(Solar Energy)
Locations: Oyo Ekiti Ondo Kwara Osun Ogun Delta Imo Anambra
Department: Operations
Reporting to: Regional Coordinator
Background
Our client is a solar energy startup working to power SubSaharan Africa where there are overpeople living without electricity.
Our client believes that a mix of people technology and capital can connect it s market to the future of how people live and work around the world.
The company builds solarpowered service locations which are used to charge batteries customers use to power their homes. A single location serves hundreds of households.
POSITION OVERVIEW:
The Junior Hub Manager is the second layer of the frontline team directly managing the launch of new Hubs/Shops and supporting growth toward Hub profitability. A Junior Hub Manager has an entrepreneurial mindset that drives new ideas to have a successful new Hub launch and enforces brilliant basics on Hub Operational Standards
The ideal candidate has to demonstrate leadership capabilities by supporting the team on best practices that help towards hub growth.He/she has to have the ability to recruit train and coach other staff in his/her cohort. They will be responsible for managing Hubs growth which is increasing the number of active customers per respective Hub Hub profitability and team members coaching at respective cohort.
Accountabilities
Support Hub growth through customer acquisition initiatives to have an average of 130 active customers L7
Support revenue growth at the Hub level through the implementation of membership renewal and changing customers adaptation from payperswap to memberships to have an average of 1M monthly recurring revenue and >$2.8 ARPU
Own Hub profitability and support team members on best practices to grow the Hub revenue emittance balancing
100% compliance with lost and missing packs metrics
Coaching team members on best practices that work to have a profitable Hub on Sales (Sharpening sales pitch removing customers blocks closing sales & customer registration/signup)
Coaching team members on Customer service (Proper customer and product education Proper language and tone to use answering questions and resolving/ reporting complaints on time)
Coaching team members on inventory management (Following packs scanning schedule following up on missing packs at customers following Pack in Pack out process packs rotation reporting defective packs at the hub and identifying tempered packs.
Leading by example on the company behaviours and compliance with the SOPs.
Recruit & train new members
Attend Hyper care meetings providing clear action plans toward hubs growth sharing the progress feedback and flag dilemmas.
ROLES & RESPONSIBILITIES
Conducting doortodoor sales with team members at your respective cohort to grow the number of active customers towards 130 L7
Managing customer retention by proactively following up with churned customers
Coaching members on daily basis the good practices that work to have a profitable hub includes coaching on the sales pitch and customer service at Hub inventory management practices that control lost and missing packs and company behaviours which help the organization to grow.
Remind team members of cash remittance & performance standard
Review customers selection and vetting process compliance at Hub and enforce compliance to SOPs and Customers selection and vetting process
Follow up on customers complaints and provide feedback to team members the action to be taken.
Supporting Hub revenue growth by encouraging members to renew customers and
Supporting Hub revenue growth by encouraging members to renew customers and
changing the adaptation from payperswap to memberships.
Prospects follow up on Hubs to increase conversion rate and drive customer growth
Own team recruitment process from advertisement interviews and members training.
Flag any dilemma which limits Hub growth/ reliable service to the regional coordinator.
Performance management
Market insights Timely reporting of market trends and detailed research on existing or
new competitors in our communities.
Reports (%)
Weekly Reports Hubs progress DDD structure on 1vs1 with Regional Coordinator
Daily reports via WhatsApp group on what went well and what did not go well.
Planning and Leadership (%)
Weekly & monthly plan with your team members on the area to focus on and identify any dilemmas and support required
Plan for team members replacement during Sick leave/maternity leave
Management & Supervision (%)
Oversee the cash remittance and Pack memo compliance by the team members
Identify and report team members Health issues and support needed from the RC
Other duties (%)
Making team members schedule for opening and closing the Hub
Supporting team members on Packs collection
Build and maintain the relationship with local village leaders at our sites of operation
Key Performance Indicators (KPIs)
Number of active customers L7: 120
Membership Percent : >80%
Missing packs : 0 missing at Hub 0 Lost packs and <2 missing with customer
Qualifications & Experience:
Proven expertise in and a deep understanding of installing or ensuring uptime of energy systems. Ideally this includes work with both diesel and solar systems.
Bachelor degree in Electrical Engineering or related field
Minimum of 23 years of technical/engineering experience within the telecommunications/energy industry or related sectors. We are not particular about your educational background and are more concerned with how much handson experience you have.
Strong commitment to safety and compliance with HSE standards.
Proficiency with data analysis tools and reporting software including MS Office suite and Google products.
Passion for our mission of increasing energy access
METHOD OF APPLICATION
Interested and qualified candidates should forward their CVs to using JHMJ24 as the subject of the email.
Employment Type
Full Time
Key Skills
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