Junior Customer Support Associate
Junior Customer Support Associate
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Job Description
This clientfacing role within the Customer Support team offers exposure growth and learning opportunities. Youll directly support clients by resolving their queries requiring a holistic knowledge of NIQs services. As a client advocate youll own query resolution liaise with commercial and operational teams and manage client stakeholders to ensure prompt ticket resolution. The goal is to minimize handoffs answer queries without additional intervention and route tickets correctly aiming for high client satisfaction through accurate and insightful responses.
RESPONSIBILITIES
- Provide Customers with outstanding service and support daytoday questions
- Consult and leverage Discover platform usage among clients
- Conduct minimum level of analysis understanding key trends market dynamics
- Responsible to provide training to the clients on methodology & discover
- Conduct coverage analysis as per the service model involve data science team when needed
- Maintaining and creating Knowledge Articles
- Providing input and preparing Claim letters
- Play a connector and enabler role to ensure resolution of received queries
- Cooperate and communicate with various local and regional teams (i.e. Operations Commercial Product Leadership) to complete assigned tasks
- Access requests for clients to platforms (CSO Discover etc)
- Plan and execute regular personal workload and meet aligned timeline
- Communicating with both local and global teams to complete their tasks
A LITTLE BIT ABOUT YOU
This position is perfect for you if you are clientoriented have strong communication & analytical skills and listening capabilities to ensure the satisfaction of client expectations and needs. You have an end to end knowledge regarding the production processes of our data products and a strong interest in building a career in a datadriven environment. You are a quick learner with a positive attitude and mindset and a focus on selfdevelopment.
QUALIFICATIONS
- Fluency in Polish and strong Business English
- Welldeveloped analytical skills and very good attention to details
- Strong problem solving and communication skills
- Demonstrates willingness to understand operational endtoend processes and able to translate business expectations into technical specifications
- Shows facilities to build excellent relationships with internal & external stakeholders
- Demonstrates a CanDo & resultsoriented attitude
- Experience with Microsoft package MSD Excel Word is required
- Ability to work well within a team as well as independently
- Good understanding of the local FMCG market would be an added advantage
- Knowledge of NIQ internal process (advantage) and tools
WE OFFER:
- Benefit package: Multisport card private medical coverage Medicover life insurance Benefit platform allowing to purchase cinema and theater tickets
- Additional days off and recognition of special moments in your life
- Stable working environment with employment contract
- A possibility to create individual career paths additional training
- A possibility to engage in charity actions and participation in numerous social activities organized within the company
- Modern office in a great location next to Dworzec Gdaski metro station
- Work in a mixed system: part of the week you work from home (home office) a part from the office. Therefore we provide all the necessary equipment to perform your duties from home.
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
