Customer Support Analyst
Customer Support Analyst
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Job Description
Job Description
NIQ Customer Support team is focusing on building positive customer experiences by offering outstanding customercentric servicing support resolution on customers concerns in a timely and consistent manner. This role drives loyalty and empowerment to enhance our customers use of our data and tools through specialty expertise engagement and solutions; and serves as a liaison between the Commercial team Customer Success and Operations. In this role you will execute against specific client support related activities primary responsible for maintaining/enhancing customer relationships responding to clients by focusing on resolution and triaging of client queries and driving overall client satisfaction.
The contract will be signed for 1 year with the possibility of extension.
RESPONSIBILITIES
- Raise the bar on customer satisfaction by providing digital support and servicing to customers via NIQ Customer Service Online platform
- Create consistent memorable and AIenabled customer and employee experiences to support the NIQ growth agenda
- Working with Customer Support Lead Product Leader and Customer Success team in building a client communication on Product Enhancement Universe Update & Delivery Details
- Build upload and manage local knowledge articles reflecting the latest local service evolution in the NIQ Customer Service Online platform
- Communicate on Product Enhancement Universe Update & Delivery Details to stakeholders
- Provide clear and accurate responses as well as market expertise to stakeholders
- Achieve competency in NIQ proprietary data mining platform and driving customers usage and adoption
- Achieve competency in Microsoft Dynamics manage dashboards to track and analyze Key Performance Indicators
- Coordinate both local and international sales request as part of NIQ global network driving NIQs bottom line across the organization
A LITTLE BIT ABOUT YOU
Curiosity will bring you to understand where the market is moving and to provide business solutions based on the clients needs. Your chance to deliver highquality client services at all the time is here working together with our client business partners while your communication skills will help you to adapt to the multidiverse working culture.
QUALIFICATIONS
- Bachelors Degree from reputable universities
- Preferably 12 year of experience in relevant field which required communication and analytical skills (e.g. account management client servicing business/market analyst etc.)
- Native Croatian good client service skills and ability to communicate and write effectively in English
- Understanding of growth and brand strategy
- Ability to work independently and comfortable working in a digitally enabled environment
- Knowledge of Microsoft Office
- Basic knowledge in statistics would be an added advantage
WE OFFER
- Work in an international multicultural environment
- Hybrid working type possibility
- Internal Recognition Program
- Mentoring Mentee Program
- Volunteer time off
- Free LinkedIn Learning access that helps you discover and develop business technologyrelated and creative skills through over 20000 courses available in 7 languages)
- Free Employee Assistance Programs (EAP) NIQ offers support to all associates and their families for their emotional wellbeing trough professional timely and confidential counselling services on issues related to everyday concerns & problems overcome emotional challenges and maintain a healthy and balanced lifestyle.
#LIPP1
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
