Senior Manager Customer Support
Senior Manager Customer Support
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Salary Not Disclosed
1 Vacancy
Job Description
NIQ Customer Support team is focusing on building positive customer experiences by offering outstanding customercentric servicing and support to uncover insights on consumer buying behavior in a timely and consistent manner. This role drives loyalty and empowerment to enhance our customers use of our data and tools through specialty expertise engagement and solutioning.
Responsibilities
- Support team in managing inmarket complex customer queries build apt hypothesis and bring prompt resolution with data support and effective communication.
- Work closely with inmarket Consulting Analytics & Insights team Operations and Data Science Global customer Service Centre to ensure all work is connected to client business issues and is delivered according to established timelines and in a way that contributes to driving client outcomes.
- Create an environment to encourage and drive solution mindset and to leverage best practices.
- Enhance servicing efficiencies through planning and execution of client engagement model to attain acceptable client (NPS) satisfaction scores.
- Measure emerging issues and quality trends flag out areas of improvement regularly and share with respective teams for improvement.
Qualifications :
A Little about You
Curiosity drives your interest in what moves the market. You find potential in percentages. Managing time and deadlines comes naturally to you. Youre known for your impeccable organization. Connecting with key internal stakeholders and clients matters to you and that motivates you to take initiatives and continue seeking streamlined approach. Embracing utilization of digital and cloud services. Youre always looking for whats next.
- 5 years of experience in market researchpreferably at NIQ and having good exposure to Retail Measurement processes.
- Ability to proactively understand customer requirements and identify opportunities for Product/ process improvements.
- Good understanding of Research with an analytical frame of mind to be able to understand client business questions and can answer the same using available data and information in a compelling manner.
- Good communication and visualization skills.
- Business English knowledge both verbal and written.
- Additional Asian language skills is an advantage.
- Open for change integrity & client centric mindset.
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
