Reservations Specialist - Saudi National Only
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Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
You are the beginning of an exceptional guest experience. As a Reservations Specialist you will make our guests feel welcome and reflect the exceptional experience the come when they arrive!
Summary of Responsibilities:
Reporting to the Reservations Manager responsibilities and essential job functions include but are not limited to the following:
- Consistently offer exceptional friendly and engaging service.
- Ensure the best selection for the guest and ensure revenue is maximized through upselling.
- Update reservations ensuring a flawless check in and check out process.
- Answer telephone and email inquiries in a timely manner.
- Assist guests regarding hotel facilities in an informative and helpful way.
- Take ownership of the guests request and ensure follow up according to the hotels standards.
- Follow department policies procedures and service standards.
- Recommend property facilities and assist guests with information and special requests.
- Book room reservation requests enter rooming lists and update accurate information in the system.
- Other duties as assigned.
Qualifications :
- Computer literate in Microsoft Window applications required.
- Ability to work cohesively as part of a team.
- Ability to focus attention on guest needs remaining calm and courteous at all times.
- Guest focused personality is essential; experience is an asset.
- Preferably prior experience working with Opera or a related system.
- Strong interpersonal and problemsolving abilities.
- Fluency in both Arabic & English.
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
