Executive AssistantOperations Specialist

Your Next Best Global Career in the Marketing Industry is Finally Here!

Our client is a unique marketing agency passionate about building strong client relationships. They believe in fostering open communication and dedicated account management ensuring your success is their top priority.

Imagine shaping the operational backbone of a thriving marketing agency and doing it all from the comfort of your home! Our client seeks a detailoriented and analytical whiz to join their team. This role offers the unique opportunity to become a global operations mastermind supporting senior leadership and ensuring seamless execution across projects and client interactions.

Job Description:

As an Executive Assistant/Operations Specialist youll be the goto support system for the COO and CEO. Youll streamline processes manage data track client progress and ensure accurate billing.

Job Overview:

• Act as the goto operational support for the COO and CEO proactively identifying and managing tasks to optimize their focus on highlevel initiatives.
  
• Streamline processes and implement best practices to maximize the productivity of senior leaders.
  

Data Reconciliation and Analytics

• Manage data collection reconciliation and reporting to provide valuable insights on business performance and client status.
  
• Conduct analytics to track the cost of leads client engagement status and other operational metrics that impact decisionmaking.
  
• Own and optimize customer data flow ensuring accuracy and consistency across systems and reports.
  

Customer Management and Status Tracking

• Oversee the internal status tracking of clients ensuring data is uptodate consistent and accessible to internal stakeholders.
  
• Collaborate with customerfacing teams to maintain accurate records of client activities progress and potential issues.
  
• Serve as the central point of knowledge on client status supporting senior leaders with insights to drive customer satisfaction and retention.
  

Billing and Payment Processing

• Take primary ownership of the billing cycle ensuring all billable items are accounted for invoiced and actively monitored.
  
• Reconcile payments track outstanding invoices and maintain accurate client billing records.
  
• Uphold extreme accuracy and attention to detail in all billingrelated activities to avoid discrepancies and improve financial transparency.
  

Project Management and Process Optimization

• Support the COO and CEO in managing project timelines deliverables and resource allocation.
  
• Identify opportunities to streamline processes reduce inefficiencies and improve interdepartmental communication.
  
• Provide consistent updates and overcommunication to keep all stakeholders informed and aligned on project progress and clientrelated activities.
  

Requirements

The Qualifications We Seek:

• Experience: Minimum of 35 years of experience in operations support executive assistance or project management.
  
• Analytical Skills: Strong quantitative and data management skills with experience in data reconciliation and reporting.
  
• Client and Project Management: Proven ability to manage customer data tracking and maintain awareness of project deliverables and timelines.
  
• Attention to Detail: Extreme attention to detail especially in managing billing and payment processing.
  
• Communication: Exceptional verbal and written communication skills with a high level of comfort in proactive communication.
  
• Technical Proficiency: Advanced knowledge of CRM systems Microsoft Office Suite (Excel in particular) project management software (e.g. Asana Trello) and financial tracking tools.
  
• ProblemSolving: Demonstrated ability to think critically proactively solve challenges and adapt to changing priorities.
  
• Organizational Awareness: Understanding of organizational structures processes and best practices in operational support.
  

Benefits

Exciting Perks Await!

• Private Medical Insurance
  
• Access to Sportmaster
  
• 20 days annual leave
  
• Career growth opportunities
  
• Diverse and supportive work environment
  
• Free upskilling through Emapta Academy courses (Want to know more Visit )
  

Who are we

EMAPTA is proud to be recognized as a leading Global company with a steadfast commitment to excellence in outsourcing solutions. As part of our ambitious expansion strategy we are thrilled to announce our entry into Macedonia a country brimming with immense potential and a talented workforce. We firmly believe in the abilities of the Macedonian people and are eager to contribute to the countrys growth and development. This expansion marks a significant milestone for us as we extend our global footprint into this promising region.

With our entrance into Macedonia EMAPTA offers an exciting opportunity for professionals to work with a truly global company while enjoying the benefits of a local Macedonian office and support team. We are dedicated to bridging the best of two worlds by combining our international expertise with the rich talent pool and unique local insights that Macedonia has to offer. Our vision is to empower businesses with toptier outsourcing services while fostering strong ties with the local community. EMAPTAs presence in Macedonia promises to be a mutually enriching collaboration that propels both the company and the country towards greater success on the global stage.

#EmpoweringPeople #EmaptaExperience