With Relocation Support- Dutch Customer Support
With Relocation Support- Dutch Customer Support
Posted on :
12-12-2024
Employer Active
1 Vacancy
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Job Description
Location: Lisbon Portugal (OnSite)
Working Hours:
- Monday to Friday: 08:00 AM to 08:00 PM (Rotational Shifts)
- Saturday and Sunday: 08:00 AM to 05:00 PM
- Days Off: Rotational 2 days per week
Key Responsibilities:
- Provide accurate and timely responses to customer inquiries regarding products and services.
- Resolve customer issues via phone email and chat aiming for high satisfaction in every interaction.
- Effectively troubleshoot problems and escalate complex cases as needed.
- Document customer interactions thoroughly and accurately.
- Work collaboratively with team members and other departments to improve the overall customer experience.
- Follow company policies and quality standards to maintain service consistency.
Qualifications:
- Native or fluent Dutch speaker with strong English proficiency.
- Previous experience in customer service or a similar role is a plus.
- Excellent communication skills with strong attention to detail.
- Flexible availability to work varied shifts including weekends.
- Strong problemsolving skills and a customerfocused mindset.
Compensation & Benefits:
- Meal Allowance: 7.23 per day worked
- Transport Allowance: 20 per month
- Health Insurance: Starts on the first day with a small monthly contribution fully covered after 6 months of employment
- Additional Perks: Enjoy a lively work environment onsite amenities and opportunities for professional growth
Employment Type
Full Time
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