German Speaking Customer Service Representative Athens
German Speaking Customer Service Representative Athens
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Job Description
Customer Service Representative Web Services (OnSite)
Location: Athens Greece
Language: German (Fluent) & English (B2)
Position: Fulltime
Description
Are you passionate about providing outstanding customer service in the fastpaced world of web services Do you have a strong desire to assist clients while contributing to a supportive and dynamic team We are looking for a dedicated and customerfocused individual to join our Customer Service team in Athens. This is a fantastic opportunity to be part of a growing company that offers competitive benefits and exciting career development opportunities.
As a Customer Service Representative you will assist customers with inquiries troubleshooting and productrelated issues ensuring they have the best possible experience with our web services. Your ability to communicate effectively in both German and English will be key to delivering excellent service to our clients. If youre looking to develop your career in a thriving global environment we encourage you to apply!
Purpose of the Role
As a Customer Service Representative you will be the first point of contact for our Germanspeaking clients. You will be responsible for resolving customer queries and providing support on various web services. Your role will involve managing customer concerns addressing technical issues and ensuring satisfaction through clear communication and problemsolving.
Key Responsibilities
- Customer Interaction: Handle inbound inquiries and provide exceptional support to Germanspeaking customers via phone email or chat.
- ProblemSolving: Address and resolve customer issues related to web services ensuring all inquiries are managed efficiently and professionally.
- Technical Assistance: Provide basic troubleshooting support for web services helping customers navigate issues effectively.
- Documentation: Maintain accurate records of customer interactions ensuring all communications are logged for future reference.
- Team Collaboration: Work closely with the team to ensure smooth workflow escalate unresolved issues to appropriate departments and provide feedback to improve service delivery.
- Customer Satisfaction: Ensure that customer issues are resolved promptly aiming for high levels of satisfaction and repeat business.
Requirements
- Language Proficiency: Fluent in German (native or nearnative level) with B2 proficiency in English.
- Experience:
- Previous experience in customer service is a plus but not required.
- Experience in a web services or technical environment is an advantage but not essential.
- Skills:
- Excellent communication skills both written and verbal in German and English.
- Strong problemsolving abilities and attention to detail.
- Customeroriented attitude with a passion for helping others.
- Ability to work effectively both independently and as part of a team.
- Basic technical knowledge or interest in web services is a plus.
Work Schedule
- Working Hours: 40 hours per week Monday to Sunday from 10:00 AM to 8:00 PM. Shift rotations will apply.
Relocation Package
If you are relocating from abroad we offer a comprehensive relocation package:
- Flight Tickets: Oneway flight to Athens Greece.
- Accommodation: Assistance in securing accommodation for your initial stay.
Benefits
- Salary: Competitive salary based on experience and qualifications.
- Health and Life Insurance: Comprehensive coverage to ensure your wellbeing.
- Career Growth: Clear path for professional development and career advancement within the company.
- Supportive Work Environment: A dynamic multicultural work environment with ongoing training and support.
- Additional Benefits: Meal allowances employee discounts and other perks.
Documents Accepted
- EU Residence Card or EU Citizenship.
- Greek Citizenship.
- Greek Family Member (subject to review by the clients legal department).
Documents Not Accepted (for NonEuropean Citizens)
- Specific Purposes Visa (unless issued by the company).
Additional Information
- Relocation Support: If you are relocating from abroad we will provide support with travel and accommodation.
- Location: Athens Greece a vibrant city offering a perfect blend of modern life and rich history.
If you are passionate about customer service have strong communication skills in German and English and are looking for an exciting opportunity to grow in the web services industry we encourage you to apply. Join our team and be part of a global company that values your contributions and invests in your professional growth.
Employment Type
Full Time
