Bilingual Brand Advocate
Bilingual Brand Advocate
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Job Description
Join our team and become a Customer Support Specialist for a leading global sports brand!
About the Role:
Were looking for a passionate and multilingual customer support specialist to join our team! In this role youll be the first point of contact for our Portuguese and Englishspeaking customers resolving their inquiries and ensuring a smooth brand experience.
Youll be responsible for:
- Answering customer questions via phone email and chat in both Polish and English.
- Troubleshooting technical issues and providing detailed solutions.
- Researching and resolving complex customer inquiries.
- Upholding a high standard of customer service and building rapport with customers.
We offer:
- Salary options: 2800 BGN gross if working from home 2900 BGN gross if working from office
- Fully paid training to get you up to speed 2 weeks
- Monthly transportation/internet allowance of 50 BGN.
- Additional payment for night hours (if applicable).
- Bonus for important life events (marriage birth/adoption of a child graduation).
- Medical plan: health and dental care.
- Life insurance.
- Multisport Card (cofinanced by the employer).
- Discounts on various goods and services.
- Convenient office location close to bus stations and the metro in Sofia
Working schedule: MonSat
Youre a great fit if you have: 11 am 8 pm.
- Fluency in Portuguese and English written and spoken B2
- Excellent problemsolving and analytical skills.
- A passion for the sports industry (a plus!)
- A positive and professional attitude.
- Strong communication and interpersonal skills.
- The ability to work independently and as part of a team.
Documents Accepted
- Documents accepted: residency card(should be valid for more than a year) EU citizenship or refugee card
- Bulgarian Work permits & blue cards are not accepted
Relocation:
Reimbursement of travel expenses in the amount of up to 490 BGN after 6 months from your start date in the company in case there is no prenotice (travel documents need to be presented eticket and invoice)
Ready to join a winning team Apply today! Joining deadline: 6/Jan/25
Employment Type
Full Time
