Technical Account Manager

Our client is a fastgrowing fintech company focused on providing seamless payment solutions to businesses around the globe. They are dedicated to delivering highquality customer experiences and they are looking for a Technical Account Manager to join their team. This role will act as the technical liaison between our client and their merchants ensuring successful implementation and ongoing satisfaction with their platform.

Role Overview

Our client is seeking a highly skilled and customerfocused Technical Account Manager to manage the technical relationships with their merchants. The ideal candidate will combine technical expertise with excellent communication skills to help merchants effectively implement use and optimise our clients payment solutions. This role requires handson experience with APIs technical troubleshooting and the ability to translate complex technical concepts into actionable solutions for clients.

Job Type: Full time/Permanent

Workplace: Hybrid

Requirements

• 3 years of proven experience working in a similar role.
• Proven experience in a technical clientfacing role such as Technical Account Manager Solutions Engineer or Integration Specialist.
• Strong knowledge of APIs (e.g. RESTful APIs) including integration and troubleshooting experience.
• Familiarity with coding languages such as C# JavaScript Python or Ruby (preferred).
• Excellent communication and interpersonal skills with the ability to explain technical concepts to nontechnical audiences.
• Experience in the fintech payments or SaaS industry (preferred).
• Strong problemsolving skills and the ability to manage multiple priorities simultaneously.
• Handson experience with technical tools such as Postman Swagger or similar API testing platforms.
• Bachelors degree in computer science engineering or a related field (preferred).
• Technical Expertise Handson experience with APIs coding and technical troubleshooting.
• Communication Skills Ability to convey complex technical concepts to a wide range of audiences.
• Customer Relationship Management Proficient in building trust and maintaining longterm merchant relationships.
• ProblemSolving and Collaboration Skilled at resolving issues quickly and working effectively with internal teams.

Who You Are

• Technically Skilled You have a deep understanding of APIs and can troubleshoot complex technical issues with ease.
• CustomerFocused You are passionate about helping merchants succeed and delivering exceptional customer experiences.
• Collaborative You work effectively across teams to ensure seamless communication and resolution of technical challenges.
• Problem Solver You thrive on finding creative solutions to complex problems and enjoy tackling technical challenges.
• Proactive You anticipate potential issues and take steps to address them before they become problems.

Ideal For

• Experienced technical professionals with a background in clientfacing roles.
• Individuals with a passion for technology and a desire to help businesses optimise their use of software solutions.
• Technically skilled candidates looking to balance handson troubleshooting with strategic client management.

Responsibilities

• Serve as the primary technical point of contact for merchants managing relationships and addressing their needs.
• Guide merchants through the implementation process including API integration system configuration and testing.
• Proactively identify opportunities for merchants to optimise their use of our clients platform and achieve business goals.
• Troubleshoot and resolve technical issues collaborating with internal teams such as engineering and support as needed.
• Conduct training sessions and provide ongoing technical support to merchants postimplementation.
• Monitor merchant performance metrics identifying trends and providing insights for improvement.
• Advocate for merchant needs within our client providing feedback to product and development teams to enhance the platform.
• Create and maintain technical documentation such as integration guides and FAQs to support merchant success.
• Manage escalations for critical issues ensuring timely resolution and clear communication with stakeholders.

Benefits

• Opportunity to work at a fastgrowing fintech company with cuttingedge payment technology.
• Collaborate with dynamic and talented teams in a supportive environment.
• Build technical and client management expertise while working on impactful projects.