Customer Care Associate
Customer Care Associate
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Job Description
Job Title: Customer Care Associate
Department: Customer Service
Location: Secunderabad ( Telangana)
Reports To: Customer Care Manager
CTC Upto 4LPA
Job Summary
The Customer Care Associate serves as the face of the company delivering worldclass support to customers. This role involves addressing inquiries resolving issues and ensuring a seamless customer experience across multiple channels. With a focus on empathy and professionalism the Customer Care Associate builds lasting relationships and drives customer satisfaction.
Key Responsibilities
1. Deliver Exceptional Customer Service
Engage with customers via phone email chat or social media to address their inquiries promptly and courteously.
Exhibit empathy and active listening to understand customer needs and provide tailored solutions.
2. Resolve Issues Efficiently
Manage and resolve customer complaints with a focus on a positive resolution.
Escalate complex or technical issues to appropriate teams while ensuring timely followup.
3. Manage Customer Accounts and Orders
Assist customers with order placements modifications cancellations and tracking.
Update and maintain accurate customer account information.
4. Enhance Customer Satisfaction
Proactively identify opportunities to improve customer experiences and suggest service enhancements.
Follow up with customers to ensure resolution and satisfaction.
5. Develop Product Knowledge
Stay updated on company products services policies and procedures to provide accurate and helpful information.
Act as a trusted advisor guiding customers toward the best solutions for their needs.
6. Support Team Collaboration
Collaborate with crossfunctional teams to streamline processes and resolve customer concerns efficiently.
Regards
HR Puja Maurya
Staffiaa Services
Contact
Email
Employment Type
Full Time
