Help Desk Analyst - Video Support Specialist
Help Desk Analyst - Video Support Specialist
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Salary Not Disclosed
1 Vacancy
Job Description
Role: Help Desk Analyst Video Support Specialist
Location: LONDON OH
Video support specialist extremely wellrounded in processing scheduling videoconference requests and managing other issues via telephone and email utilizing Microsoft Office 365 experience with Polycom RMX Resource Manager and endpoints.
Job will be in person working in London Ohio. equipment supplied
Agency expects a video support specialist extremely wellrounded in processing and scheduling videoconference requests and managing other issues via telephone and email utilizing Microsoft Office 365 and experience with Polycom RMX Resource Manager and endpoints.
Video Support Specialist
Education: Preferred Education: 4year college degree
Years of Relevant Experience: 2 years
Key Skills:
Process and schedule for videoconference requests and manage other issues via telephone and email. Last year we scheduled over 12000 conferences.
Utilize Microsoft O365
Assist with daytoday management of videoconferencing operations for our multisite videoconferencing network
Use professional written and oral communication
Work successfully across multiple teams
Provide analytical and troubleshooting support for video endpoints and fiber networks
Support conference room meetings pointtopoint and multipoint (bridge) video teleconferences
Prefer experience with Polycom and Cisco infrastructure and endpoints
Provide limited audio/video support for management offsite activities
Maintain strict confidentiality for all videoconferencing activities
Report operational and technical issues to managers.
Thanks and Regards
Santosh Yambari
Sr. IT Recruiter
Office x1009
1103 Schrock Road Suite 102
Columbus OH 43229
MBE & SBA 8(a) Certified
Direct
Fax
Current Openings
Candidates and Vendors
For H1b visa and EAD (GC or OPT) we will need a copy of visa DL passport and I94 on day of joining. Please do NOT submit for position if you or your candidate are not willing to share these items by joining date as we will match copies of visa information and DL submitted with originals in person.
MICROSOFT , VIDEOCONFERENCING , ORAL COMMUNICATION , TROUBLESHOOTING
Employment Type
Full Time
