Automobile Technician- Jharkhand
Automobile Technician- Jharkhand
Posted on :
11-12-2024
Employer Active
1 Vacancy
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Job Description
We have an Excellent Opportunity for Male Candidates for Automobile Technician Role.
About Client:
Our Client is an Indian multinational ridesharing company It also operates in other business verticals including financial services and cloud kitchens.
Role: Automobile Technician
Roles and Responsibilities:
1. Customer Handling
- Receiving customer with smile and greet him with Politeness courteousness and professionalism
- Verify the service requests made by customers & Capture VOC of the customer and update in the system
- Conversational skill for telephonic as well as face to face discussion
- Customer communications about repair updates
2. Diagnosis
- Analyse and Diagnose the Scooter to identify number and type of repairs applicable
- Update the diagnosis report in the WMS (Getafix)
- Perform repairs & final inspection on the vehicle if the desired repairs as per the customer Voice is performed
3. System Handling
- Track the Customer complaint in Zendesk and update the system on live basis
- Operate Workshop Management System (Getafix) and ensure 100 % adherence
- Update operational Status and ETA on timely basis in both CRM and WMS systems
- Check for scooter health in Telematics Command centre for deep diagnosis
4. Technical Repairs
- Service Champion should be fully equipped with knowledge on OLA Scooter
- Could able to repair/replace all the parts of the scooter
- Ensure he/she is updated on OLA technical curricular news bulletin on EV
5. Process and Operational
- Process adherence at Experience Centre and also ensure bays are clearly marked for Vehicle/Scooters.
- Invoicing and Payment Collections
- Ensure bays are free from any foreign materials and fit for serviceability
6. Parts Operation
- Auditing the inventory and ensure system and physical inventory is same
- Perform GRN and maintain Inventory at Experience Centre
- Ensuring Warranty part reverse logistics to the Mother workshop
7. Safety and Compliance
- Wear Uniform and Protective Gear while repairing scooter
- Use Protective Gear and proper handling of Tool Kits while repairing scooter
- Ensure fire fighting equipments are in place to ensure fire handling
Requirements
- Only male candidate.
- Min qualification: 12th pass/diploma/ITI/graduation/post graduation.
- Min experience: min 1 year experience in an automobile industry in service sector.
Benefits
Upto 19K23k CTC including PF ESIC Incentive
Only male candidate. Min qualification: 12th pass/diploma/ graduation/post graduation(NO ITI) Min experience: 1 year in an automobile industry in service sector.
Education
Only male candidate. Min qualification: 12thpass/diploma/ graduation/post graduation(NO ITI) Min experience: 1 year in an automobile industry in service sector.
Employment Type
Full Time
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