Lead Sr Project Manager

Location: This position is based in Atlanta GA. It is a hybrid role and requires 4 days onsite. 

As a Senior Project Manager you will lead a Project Management team of seasoned associates in an onsite clientfacing creative services engagement. You will also manage special projects including the collection of assets and information from inception to completion and must be proactive quick thinking a problem solver and ultraorganized ensuring account satisfaction and service excellence. The Senior Project Manager will oversee the daytoday execution and optimization of Creative Services projects; managing performance against SLA assessing marketing needs determining goals and coordinating projects. He/she must maintain knowledge of visual merchandising goals and brand standards focused on POP materials. This includes resolving and escalating issues and barriers. As a member of the account leadership staff the Senior Project Manager works closely with organizational leadership designers copywriters traffic managers and production staff to ensure all deadlines are met on time.

Responsibilities:

• Act as primary Creative Services pointofcontact for project management staff
• Lead daytoday management and optimization of account/project staff
• Train and mentor project managers junior staff and new employees as needed.
• Maintain knowledge of and adherence to facility procedures operations and protocols
• Plan coordinate and direct creative teams to ensure the briefs are executed accurately and effectively
• Proactively engage and partner with other leaders within the site/creative platform to ensure best practices are being followed
• Regularly review process to identify risk inefficiencies and gaps
• Establish and promote excellent customer relations through effective and proactive communications to update clients and other stakeholders on project status.
• Enter and track a high volume of data related work components and updates to client and/or RRD project tracking system
• Demonstrate understanding in each area of Creative Services including: design print production and prepress.
• Attend and lead relevant client meetings production and project management status calls bringing in appropriate resources from Creative Services as needed.
• Maintain contact with clients and production to set project milestones create project estimates tracks schedules advise of job progress scheduling concerns and any requests for additional information or materials when required.
• Provide proactive updates to client and other stakeholders on project status.
• Perform invoicing forecasting on a preset deadline and monitor clients budgets for accuracy and timeliness.
• Track and report on quality metrics strategize with the client and deliver services which will attract and retain customer loyalty.
• Set project milestones create project estimates and tracks schedules.
• Ensure all deliverable deadlines are met for all individuals and parts involved in the process.
• Monitor clients budgets for accuracy and timeliness.
• Track and report on quality metrics strategize with the customer and deliver services which will attract and retain customers.
• Proactively sell and manage client expectations.
• Responsible for early detection of issues; provide point of view on best practices and solutions across functions.
• Apply a broad knowledge of catalog/retail packaging and print production workflows.
• Perform other related duties and participate in special projects as assigned.

Qualifications :

• Must be proactive collaborative driven and seek excellence in execution of tasks.
• Complete understanding of the Big Picture which allows the individual to make good sound business decisions.
• Proven track record with strong and effective customer relationships and solution delivery.
• Superior writing communication and presentation skills with the ability to listen for understanding.
• Selfmotivated independent creative energetic assertive approach.
• Ability to manage multiple projects in a dynamic environment.
• Excellent interpersonal skills; experience and ability to work with crossfunctional teams internally and clientside.
• Ability to anticipate needs on behalf of the customer not only to serve the customer but increase volume and profitability.
• Ability to problem solve analyze potential solutions and use good sound judgment to make decisions. Strong attention to detail is required.
• Ability to create and work with crossfunctional and/or distributed virtual teams.
• Strong commitment to ensuring quality and exceeding customer satisfaction expectations.
• Must have the ability to work independently.
• Demonstrated excellence in interpersonal skills especially in situations involving consensus and team building with strong problem solving skills.
• Bachelors degree in related field
• 8 years experience in marketing and/or advertising project management or comparable experience
• 5 years of experienceacting as a lead for a small team
• Background in the retail services industry preferred and/or background in advertising/design agencies
• Wellrounded knowledge of print production brand development strategic planning and the design industry.
• Strong project management skills organizational skills and timemanagement skills.
• Knowledge of administrative software including Microsoft Access; basic working knowledge of design or development skills/software (Adobe Creative Suite including In Design and Photoshop etc.)

Remote Work :

No

Employment Type :

Fulltime