Admin Assistant - Retail CRM Systems Expertise ZR18387JOB
Admin Assistant - Retail CRM Systems Expertise ZR18387JOB
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1 Vacancy
Job Description
This is a remote position.
Role Name: Virtual Assistant with Customer Service Skills
Schedule:
- Parttime 20 hours a week flexible during client business hours with potential to transition to fulltime
Client Timezone: AEST (Australian Eastern Standard Time)
Client Overview
Join a dynamic and growing retail/service business based in beautiful Harvey Bay Queensland. Our client is at the forefront of their industry leveraging cuttingedge technology to provide exceptional products and services. With a focus on both inperson and online sales coupled with topnotch customer service this company is poised for exciting growth and innovation.
Job Description
We re seeking a detailoriented and techsavvy Virtual Assistant to play a crucial role in streamlining our client s backoffice operations while being prepared to engage in customer interactions. This position offers a unique opportunity to work with stateoftheart systems contribute to process improvements and potentially grow into a fulltime role. You ll be instrumental in managing various CRM systems organizing files documenting procedures and handling administrative tasks. Your skills will directly impact the efficiency and growth of this forwardthinking business.
Responsibilities
- Master multiple CRM systems including Lightspeed ServiceMate and Shopify ensuring accurate and uptodate information
- Expertly manage and organize files using Google Drive creating an efficient digital workspace
- Craft clear concise documentation for new and existing business processes
- Take charge of essential administrative tasks freeing up time for core business activities
- Engage professionally with customers via phone or email providing toptier service
- Continuously update and maintain contact and company information across various platforms
- Collaborate with the internal team to identify and implement process improvements
Requirements
- Proven proficiency in CRM systems with specific experience in Lightspeed ServiceMate and Shopify highly valued
- Exceptional organizational skills with a keen eye for detail
- Outstanding written and verbal communication skills in English
- Demonstrated experience with Google Drive and advanced file management techniques
- Ability to articulate complex processes into clear easytofollow documentation
- Strong customer service orientation with a professional and friendly demeanor
- Selfmotivated with the ability to work independently in a remote setting
- Flexibility to potentially transition from parttime to fulltime as the business grows
- Enthusiasm for learning new systems and adapting to evolving business needs
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Employment Type
Full Time
